Sr. Specialist - Arrival and Departure Airport Operations

Red Sea Global; Al Wajh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading transportation services provider in Saudi Arabia is seeking a Senior Specialist for Arrival & Departure Airport Operations. This role focuses on ensuring safe, efficient transportation services to guests and stakeholders. Responsibilities include overseeing transport operations, monitoring schedules, and improving service delivery. Candidates should have at least 6 years of industry experience and a bachelor's degree, with strong skills in organization, communication, and customer service. The position requires a proactive approach to enhancing the guest experience and operational efficiency.

Qualifications

• Minimum of 6 years industry experience in automotive or transportation.
• Proficient in English; Arabic proficiency preferred.
• Experience managing airport functions in a fast-paced environment.

Responsibilities

• Oversee daily transport operations between airport terminals and staff village.
• Monitor transport schedules to avoid delays.
• Lead a team of transport coordinators and drivers.

Skills

Organizational skills

Multi-tasking

Customer service orientation

Analytical skills

Communication skills

Education

Bachelor’s degree or equivalent qualification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Redefining Land, Air, and Sea Travel… Elevating Destinations.

Coastal Transportation Services Co., a Red Sea Global Subsidiary

Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.

Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting‑edge projects, from autonomous vehicles to sustainable transportation solutions.

We are seeking forward‑thinking individuals eager to collaborate in a dynamic, fast‑paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.

Join our visionary team and help shape the future of transportation!

Senior Specialist – Arrival & Departure Airport Operations

Job Purpose

The Senior Specialist – Arrival & Departure Airport Operations will support the Manager - A&D Airport Mobility Planning & Operations in managing all transport services related to the arrival and departure of guests, employees, and stakeholders to and from airports served by the AMAALA project. This role focuses on ensuring smooth, safe, and efficient transportation during high‑traffic periods, contributing to the seamless guest experience that AMAALA strives for.

The Senior Specialist will be responsible for planning, coordinating, and monitoring transport schedules, managing service providers, and overseeing the transport team. The role will also include proactive identification and implementation of improvements to elevate service delivery and operational efficiency. The jobholder’s responsibility is to plan and provide safe and reliable transportation services to all guests/Clients/Stakeholders to ensure safe journeys with minimal delays.

Job Responsibilities

Manage and Monitor Airport Transport Operations

• Oversee the daily operations of transportation services between airport terminals and Triple Bay / AMAALA Staff Village.
• Monitor schedules for arrivals and departures, ensuring no gaps or delays in transport availability.
• Ensure the transport services meet the agreed standards for safety, efficiency, and guest satisfaction.

Service Coordination

• Address any non‑performance issues or operational challenges and ensure corrective actions are implemented swiftly.

Team Leadership & Coordination

• Lead a team of transport coordinators, drivers, and support staff to ensure smooth operations during arrivals and departures.
• Manage team scheduling, performance reviews, and ensure staff are well‑trained and equipped to deliver a high standard of service.

Guest Experience Management

• Act as the primary point of contact for all transport‑related inquiries and complaints from internal and external stakeholders related to airport arrivals and departures.
• Respond promptly to feedback, resolving any issues to maintain high levels of guest satisfaction.

Operational Improvement Initiatives

• Proactively review and analyze existing transport operations to identify opportunities for improved efficiency or cost‑effectiveness.
• Implement new systems to enhance the guest experience and streamline operations.

Risk and Safety Management

• Ensure all transport services are in compliance with safety regulations and company policies.
• Report and investigate any incidents or accidents involving transport services, taking necessary corrective actions, and ensuring stakeholders are kept informed.

Reporting & Data Management

• Compile regular reports on transport performance, including ridership data, incident reports, and feedback analysis.
• Provide insights to senior management regarding trends, operational challenges, and recommendations for service enhancements.

Job Requirements

Qualification and Experience

• A bachelor’s degree or equivalent qualification.
• At least 6 years of industry experience and proven expertise in the automotive or transportation industry.
• Proficient in English (oral and written), Arabic proficiency is a nice‑to‑have.
• Experience in managing A&D Airport functions in a large and fast‑paced environment.

Skills

• Demonstrated ability to organize and manage multiple priorities in a quick‑moving and change‑oriented environment.
• Must be able to multi‑task in a fast‑paced, high‑volume environment.
• Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel, and Outlook (skill level will be tested).
• Able to work in a highly collaborative environment with independence.
• Strong communication and interpersonal skills, and the ability to communicate based on the needs of VIP chauffeur drivers.
• Strong customer service orientation. High energy and passion for interaction with people.
• Excellent analytical, problem‑solving, and time‑management skills.
• Demonstrated experience/maturity to handle confidential and sensitive information.
• Possess a positive, service‑oriented attitude with excellent follow‑through on issues.
• Foresees potential challenges and comes prepared with solutions to solve a variety of problems.