Service Account Manager - SAM Saudi Arabia

Cmk Resource; Tabuk, Riyadh; Hybrid; SAR 120,000 - 160,000; Full time

Job summary

A global storage solutions provider seeks a Service Account Manager in Tabuk, Saudi Arabia. This role focuses on enhancing customer experiences with strong cross-functional leadership, requiring 5+ years in customer success and proficiency in Arabic and English. Key responsibilities include leading internal teams, advocating for customers, and identifying service improvements. This opportunity offers a blend of onsite work and customer interaction.

Qualifications

• 5+ years of experience in customer success, professional services, or related roles.
• Proficient in both Arabic and English (spoken and written).

Responsibilities

• Lead cross-functional teams to enhance customer experience.
• Collaborate to ensure high-quality delivery across regions.
• Act as a customer advocate capturing needs and keeping them informed.
• Identify risks and propose solutions leveraging deep product understanding.

Skills

Stakeholder management

Project management

Conflict resolution

Communication skills

Technical understanding of IT environments

Education

Bachelor’s degree or equivalent work experience

ITIL certification

Job description

Overview

CMK Resources is looking for a Service Account Manager to support a leading global storage company, driving exceptional customer experiences across enterprise accounts. This role requires strong cross-functional leadership, technical expertise, and a proactive approach to ensuring customer success.

Location: Riyadh, Saudi Arabia (Onsite 2–3 days a week, with frequent customer site visits)

Responsibilities

• Lead and orchestrate internal teams across engineering, product management, and legal to deliver a seamless customer experience.
• Collaborate with other Service Account Managers to ensure consistent, high-quality delivery of business-critical services across multiple geographies.
• Create and deliver internal content to promote knowledge sharing, best practices, and ongoing team education.
• Act as a strong customer advocate—capturing requirements, driving prioritization with product management and engineering, and keeping customers informed on implementation progress.
• Proactively leverage deep understanding of products, services, and customer environments to identify risks and propose solutions.
• Recommend strategies to improve adoption, resolve product concerns, and strengthen long-term customer relationships.

Qualifications

• Bachelor’s degree (or equivalent work experience required).
• ITIL certification strongly recommended; PMI or Six Sigma a plus.
• 5+ years of experience in customer success, professional services, or related roles.
• Must be proficient in both Arabic and English (spoken and written).

Skills & Competencies

• Advanced escalation, stakeholder, and project management expertise.
• Strong influence, persuasion, and conflict resolution abilities.
• Excellent communication, presentation, and business writing skills.
• Deep technical understanding of enterprise IT environments and storage products.
• Strong analytical, organizational, and relationship management skills.