Supervision jobs in United States

# IT & AV Supervisor - (Pre-Opening)

Hotel Brand: InterContinental

Location: Saudi Arabia, Hanak

Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511

Job number: 145042

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InterContinental Hotels & Resorts has delighted luxury travelers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out onto the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club, and curated meetings and events spaces for leisure, business travelers, and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Your day-to-day

As the primary contact for servicing the computer hardware, you’ll manage and monitor all computer hardware and ensure systems are installed properly and working efficiently. Keep up to date with all approved systems and technology including:

• Computer Hardware including Servers, PCs, printers, and networking devices
• Software including operating systems and applications
• Point of Sale Systems

Maintain an up-to-date list of all computer hardware, software, and AV equipment at the hotel (Inventory). Monitor the performance of the systems and maintain a logbook of performance. Understand all standards and customized features and functions of PMS and POS systems. Ensure that all computer media saves, and backups are completed, documented, and stored per specifications.

Maintain uncompromising data and physical security standards. Control security for the server room and ensure fire protection, temperature control, and power requirements meet the security specifications. Administer all user IDs, passwords, and sensitive system utilities under the supervision of the IT Director/Leader.

Maintain technical and user documentation, systems reports, detailed records of IT/AV equipment, network configurations, and technical issues or resolutions in a neat, orderly, and secure fashion. Follow up on outstanding points from the latest IT audit of the hotel under the supervision of the IT Director/Leader.

Train employees to enable them to take responsibility during the absence of IT/AV colleagues. Ensure all hotel routine maintenance for IT & AV equipment complies with policies and standards. Ensure all hotel policies and information security standards are met.

Investigate and report system issues to vendors or support centers. Ensure viable solutions are adopted for hotel disaster recovery and business continuity plans. Recommend suitable Software/Hardware vendors for hotel IT purchases.

Collaborate with other departments to ensure all IT-related items meet audit requirements. Ensure all hotel IT systems are under appropriate maintenance contracts, with routine health checks and repair schedules. Evaluate and assess the lifecycle of all technology solutions and assets, providing advice on hardware/software refreshes.

Ensure all settings are properly configured on computing and AV systems. Take preventive measures to foresee, identify, and analyze potential system performance issues. Keep cabling, network diagrams, and SOPs up-to-date.

Lead or participate in IT projects such as system upgrades, new software implementations, or network expansions. Setup, operate, and maintain AV equipment for events, conferences, and meetings, including projectors, sound systems, microphones, and video conferencing tools. Provide technical support during live events, troubleshooting sound, video, or lighting issues.

Ensure all AV equipment is in good working condition through regular maintenance, testing, and cleaning.

Accountabilities

This job performs professional accounting duties for a large full-service hotel or a cluster of hotels. This is a middle-level professional position in hotel accounting.

What we need from you

• Bachelor’s degree or Diploma in Computer Science or an IT-related field
• Two to Three years’ prior experience in a similar role in luxury hotels
• Working knowledge of networking, CCTV, and PABX
• Strong analytical and problem-solving skills
• Proficient in using AV systems such as mixers, amplifiers, wireless microphones, video switchers, projectors, LED panels, and lighting consoles
• Knowledge of network-based BGM systems like Bose ControlSpace is a plus
• Excellent communication and interpersonal skills
• A team player, proactive, responsible, able to work under pressure and tight timelines

Teamwork and Flexibility

All team members are expected to demonstrate flexibility and a collaborative spirit, taking on additional responsibilities as needed, especially during high occupancy or emergencies. Your willingness to assist colleagues and contribute to the hotel’s success is essential for maintaining high standards of service and guest satisfaction.

What you can expect from us

We provide everything needed to succeed, including a competitive salary, benefits, full uniform, room discounts, and top-tier training. We foster an inclusive culture that celebrates diversity and encourages colleagues to bring their whole selves to work. We are committed to supporting wellbeing through our myWellbeing framework, focusing on health, lifestyle, and workplace support.

Join us and become part of our growing global family.