Senior IT Services Engineer

Smart Technology Solutions; Saudi Arabia; Hybrid; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking an experienced IT leader to manage incidents and drive improvements. You will lead complex projects, coach teams, and ensure services meet SLAs. The successful candidate will have a Bachelor's degree in IT, 8+ years in IT support, strong problem management skills, and a passion for mentoring. This role offers flexible work options and encourages a culture of growth and collaboration.

Benefits

Flexible work options

Continuous feedback culture

Collaborative work environment

Qualifications

• Minimum 8 years experience in IT support or managed services.
• Strong background in enterprise environments.
• Ability to train and mentor technical teams.

Responsibilities

• Eliminate recurring incidents through permanent fixes.
• Lead Sev-1 and Sev-2 incidents and close within SLA.
• Coach L1 and L2 teams on tools and best practices.

Skills

IT support experience

Problem management

Trend analysis

Scripting and automation

Leadership

Client alignment

Education

Bachelor degree in Computer Science or Information Technology

Tools

ITIL

Microsoft certifications

Job description

Eliminate recurring incidents through permanent fixes Build and extend automation to remove manual work Lead Sev-1 and Sev-2 incidents and close within SLA Coach L1 and L2 teams on tools and best practices Lead complex IT projects end to end Supervise service teams and drive client improvement You ensure all services meet contractual and SLA commitments You use data to improve service quality and reliability You listen to clients and turn feedback into real technical change A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
A space for every personality: Love socializing?
You’ll thrive in our lively environment where conversation and connection are key.
Prefer quiet focus?
We’ve got dedicated Focus Rooms perfect for deep work.
Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.
Bachelor degree in Computer Science or Information Technology Professional certifications preferred ITIL Microsoft or similar Minimum 8 years experience in IT support or managed services Strong background in enterprise environments Strong problem management and trend analysis skills Hands on scripting and automation experience Clear leadership during critical incidents Ability to train and mentor technical teams Strong client and stakeholder alignment skills Proven project delivery across multiple workstreams