Senior HPC Administrator Technology Consultant

Zerto; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading tech company in Saudi Arabia seeks a Senior HPC Administrator Technology Consultant to provide on-site consulting services. This role involves technical support for HPC solutions, managing customer relationships, and maintaining high standards of service delivery. The successful candidate will have over 8 years of experience in technology consulting, particularly with HPC services and supercomputers, with strong problem-solving skills and a collaborative spirit.

Benefits

Comprehensive health and wellbeing benefits

Personal and professional development programs

Inclusive work environment

Qualifications

• 8+ years of professional experience in technology consulting.
• Experience with HPC services and supercomputer systems.
• Strong problem-solving skills.

Responsibilities

• Verify and implement detailed technical designs.
• Lead technical assessments and customer delivery.
• Manage customer relationships and expectations.

Skills

Customer Relationship Management (CRM)

Active Listening

Critical Thinking

Cross-Functional Teamwork

Creativity

Education

Bachelor of Arts/Science in computer science or related area

Job description

Senior HPC Administrator Technology Consultant

This role has been designed as onsite with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainably. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities

• Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.
• Often responsible for providing a detailed technical design for enterprise solutions.
• Is often the Principal Consultant who analyzes and develops enterprise technology solutions.
• Regularly leads in the technical assessment and delivery of specific technical solutions to the customer. Provides a team structure conducive to high performance, and manages the team lifecycle stages.
• Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications or platforms.
• Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.
• Provides input to the company strategy moving forward.
• Collects and determines data from appropriate sources to assist in determining customer needs and requirements.
• Responds to requests for technical information from customers.
• Develops customer technology solutions using various industry products and technologies.
• Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.
• Owns and manages knowledge sharing within a community (e.g. team, practice, or project). Ensures team members support knowledge sharing and re-use requirements of project. Contributes significant knowledge to job family community.
• Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise. Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc. Presents at multi-customer technology conferences.
• Creates and supports sales activities. Manages bids, or major input into the sales lifecycle. Manages activities and provides qualitative and quantitative information for successful sales. Produces complete proposals for smaller engagements within area of expertise. Actively grows the company portfolio with existing customers through new opportunities and change management.

Education and Experience Required

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
• Apply your technical background and knowledge of industry trends to Support and Deliver for the account HPC services, including both hardware and software, for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24 X 7 basis and willing to be on standby and available when needed.
• Support the pre-sales team in scoping & sizing the HPC services when required.
• You will be dedicated to a key account managing Day to Day HPE Cray Support and Administration activity as the dedicated account site in KSA in the Western region.
• Analyze, qualify, troubleshoot, resolve the incidents with the right level of autonomy & expertise and coordinate with L2 and L3 Support issues requiring specialized intervention.
• Collaborate with team members, other internal organizations, customers, and third parties (e.g. SLURM, DDN, Red Hat, Altair, Nvidia…)
• Manage the customer relationship, including verbal & written communication
• Research HPC documentation & complete required training to maintain and develop HPC skills.
• Must be willing to learn new technologies in HPC including Cray EX Liquid cooled systems and Shasta as the core technologies to support which will be provided on the job and professional training.
• Act as an advocate for the customer for best practices and administration point of view.
• Support and lead the customer with Major changes and Major activities in the sites.

#Saudiarabia

#HPC

Additional Skills

• Accountability
• Active Learning
• Active Listening
• Bias
• Business Growth
• Client Expectations Management
• Coaching
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Centric Solutions
• Customer Relationship Management (CRM)
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Information Technology (IT) Infrastructure
• Infrastructure as a Service (IaaS)
• Intellectual Curiosity
• Long Term Planning
• Managing Ambiguity
• Process Improvements
• Product Services
• Relationship Building

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected

Follow HPE Careers on social media to see the latest on people, culture and tech at HPE.

Job: Services

Job Level: TCP_04

Equal Employment Opportunity

Hewlett Packard Enterprise is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.