Senior Customer Sales & Service Agent - Riyadh

Emirates; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading airline company in Saudi Arabia seeks a Customer Sales and Service Agent to assist customers with travel plans and sell tickets. Responsibilities include ensuring exceptional service, issuing tickets, and providing journey requirements. Candidates should have customer service experience, relevant educational qualifications, and proficiency in Microsoft applications. Fluency in additional languages is advantageous.

Benefits

Competitive salary

Benefits

Qualifications

• Experience in a contact centre or reservations environment within the airline or travel industry.
• Proficiency in Windows applications.
• Right to live and work in KSA.

Responsibilities

• Assist customers with travel plans and sell Emirates airline tickets.
• Inform customers about journey requirements and options.
• Handle online queries and complex activities.

Skills

Customer service skills

Sales abilities

Fluency in additional languages

Knowledge of airline/travel industry procedures

Education

Minimum GCSE or A Level standard or equivalent

Tools

Microsoft Word

Excel

Email

Job description

Job Purpose

To provide the highest level of service to sell Emirates airline tickets and services, assisting customers with their travel plans.

Assist the Team Leader and support Customer Service & Sales Agents.

Work collaboratively to achieve individual, station, and network commercial objectives.

Ensure exceptional customer service, provide details on Emirates fares, actively issue online tickets, and promote related products by identifying customer needs, building rapport, seeking sales opportunities, and promoting Emirates products.

Maintain set quality standards for all customer interactions.

Issue Emirates tickets, ensuring compliance with airline rules and meeting customer requests for excellent service.

Inform customers about journey requirements such as passports, visas, health regulations, check-in procedures, and timings.

Enhance Emirates revenue by offering options on products and services like Skywards membership, amendments, Dubai stopovers, hotel bookings, and fare upgrades to meet sales targets.

Stay updated on Emirates Group news to uphold professional and company standards.

Support travel agents with bookings and special arrangements, guiding on quoting fares and completing ticketing formalities.

Handle Emirates online queries and complex activities, including medical cases and special services.

Act as deputy for the Customer Sales and Service Team Leader in their absence, serving as a role model and first point of contact for complex bookings and customer interactions.

Retail Office only

Ensure proper filing of ticket documentation, update timetables, display brochures and promotional materials, and provide options to increase sales.

Assist the Team Leader with end-of-day sales closing and banking procedures.

Support travel agents with bookings and special arrangements, advising on fares and ticketing formalities.

Handle online queries and complex activities like medical cases and special services.

Qualifications

Minimum GCSE or A Level standard or equivalent.

Experience in a contact centre or reservations environment within the airline or travel industry.

Other Languages Besides English

Fluency in additional languages is advantageous for multi-lingual contact centers.

Must have the right to live and work in KSA.

Salary & Benefits

Competitive salary and benefits.

Knowledge / Skills

Knowledge of contact centre and airline/travel industry procedures, fare and ticketing systems, Skywards, and reservation systems.

Proficiency in Windows, Microsoft Word, Excel, and email.