Senior Customer Quality Specialist

Hitachi Vantara Corporation; Dammam; On-site; SAR 100,000 - 120,000; Full time

Job summary

A global technology company in Saudi Arabia seeks an experienced professional to manage customer complaints and enhance satisfaction. The role requires a Bachelor's degree in engineering, 12-15 years of experience in Installation & Commissioning, and strong skills in quality assurance. Candidates must be proficient in spoken and written English. This position involves conducting root cause analysis, developing corrective actions, and maintaining compliance with internal and external regulations.

Qualifications

• 12-15 years of experience managing customer complaints.
• Experience in Installation & Commissioning and High voltage service engineering.
• Proficiency in English communication both spoken and written.

Responsibilities

• Manage customer complaints and enhance satisfaction.
• Conduct root cause analysis and develop corrective actions.
• Maintain compliance with regulations and guidelines.

Skills

Strong GIS product knowledge

Quality Control/Quality Assurance

Lean Six Sigma

Communication and Presentation Skills

Influencing Continuous Improvement

Education

Bachelor’s degree in engineering

Tools

SAP QM Module

Job description

Description

Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.

The opportunity

How you’ll make an impact

• Strong GIS product knowledge and HV Sub-station protection and Operations.
• Quality Control/Quality Assurance and QMS & Internal Quality Auditing.
• Quality Tools, RCA, Lean Six Sigma, SAP QM Module.
• Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.
• Responsible for maintaining customer satisfaction ratings and conducting customer audits.
• Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree in engineering preferably Electrical or Mechanical.
• 12-15 Years’ experience.
• Experienced Installation & Commissioning supervisors, High voltage service engineers in Saudi Arabia and other countries.
• Dealing with quality escalations and collaborating with cross functions.
• Driving Change and diligence.
• Influencing Continuous Improvement and decision making and time Management.
• Proficiency in both spoken & written English language is required.

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