SAP Infrastructure Lead

Müller`s Solutions; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking an Infrastructure Lead to manage and support its SAP infrastructure. The role requires strong leadership skills, a solid background in infrastructure management, and proficiency in Arabic and English. Candidates should have 5 to 7 years of experience in large infrastructure setups and possess relevant technical certifications. The position offers a collaborative environment and a competitive benefits package.

Benefits

Competitive salary and benefits package

Opportunity to work with a talented team

Exciting projects in an innovative environment

Qualifications

• 5 to 7 years of experience in managing large infrastructure setups.
• Minimum 3 years of professional experience in infrastructure and technical operations.
• Experience in cybersecurity practices.

Responsibilities

• Lead Infrastructure Services team daily.
• Design and maintain server and network infrastructure.
• Collaborate with engineers for operational support.

Skills

Arabic language proficiency

English language proficiency

Collaboration skills

Robust analytical skills

Strong communication skills

Education

Bachelor's Degree in Computer Science, Information Management, or a related field

Master's degree in a related field (preferred)

Tools

CCNP Certification

CCNA Certification

ITIL V3 Certification

Job description

Infrastructure Lead – Müller's Solutions

In the role of Infrastructure Lead at Müller's Solutions, the Infrastructure Support Lead Analyst will be responsible for the design, maintenance, support, and scalability of the SAP infrastructure. This position involves guiding, coaching, and facilitating a team of specialists while contributing to infrastructure support services. The individual will be part of a team of infrastructure engineers who possess outstanding technical expertise across various domain competencies.

Key Responsibilities

• Provide daily leadership to the Infrastructure Services team.
• Design, construct, and maintain the server and network infrastructure.
• Offer operational support for the SAP architectures.
• Collaborate with engineers and developers to establish provisioning, configuration, protocol support, and security for the infrastructure.
• Ensure infrastructure stability as new products and services are launched.
• Develop, mentor, and train staff; continuously seek to enhance processes and procedures with the objective of delivering exceptional service to customers.
• Create, document, implement, and sustain processes and procedures for daily operations and the integration of new services.
• Foster a robust culture dedicated to service quality through the effective execution of repeatable, well‑structured processes.
• Monitor the status of alerts, tickets, and processes to guarantee timely completion of tasks.
• Communicate changes in policy and procedures.
• Provide recommendations for modifications and improvements and convey these to senior management.
• Achieve and maintain service levels as established by management.
• Offer technological guidance to ensure that project services are highly available, efficient, and operate with acceptable performance levels.
• Address business requirements through technology by assessing various technological options and vendor products.
• Report trends in incident/problem management identified through analysis of historical outages, utilizing these trends to pinpoint and implement changes that may prevent future issues.
• Collaborate with service providers to identify processes/tools that enhance the end‑user experience of the service.
• Manage significant outages through standard ITIL processes until resolution.
• Promote knowledge sharing through presentations and similar activities among team members.
• Possess a broad understanding of infrastructure technologies coupled with subject matter expertise (SME) in several technologies within an infrastructure environment, including operating systems, storage, virtualization, networks, heterogeneous computing devices, and information security.
• Exhibit proficiency as a systems administrator for specific technologies and provide escalated support.
• Analyze, deconstruct, and re‑engineer existing solutions with a focus on enhancing efficiency and improving performance.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Management, or a related technical/IT field.
• 5 to 7 years of demonstrable technical experience in managing large infrastructure setups; minimum 3 years of professional experience in infrastructure and technical operations.
• Certification in CCNP or CCNA. ITIL V3 Certification is advantageous.
• Proficiency in both Arabic and English languages.
• Comprehensive understanding of LAN/WAN protocols and architectures.
• Strong collaboration skills; ability to resolve issues and incorporate diverse insights.
• Robust analytical skills and ability to maintain clear reasoning during high‑severity, high‑impact outages.
• Strong communicator at all organizational levels.
• Experience in cybersecurity practices aimed at protecting infrastructure from unauthorized access and vulnerabilities.
• Familiarity with DevOps practices and tools to enhance collaboration between development and operations teams.
• Preferred: Master's degree in a related field.
• Relevant certifications (e.g., ITIL, CISSP, CCNA) are highly beneficial.

Why Join Us

• Opportunity to work with a talented and passionate team.
• Competitive salary and benefits package.
• Exciting projects and innovative work environment.