Salon Receptionist

Glow Sanctuary; Jeddah; On-site; SAR 30,000 - 40,000; Full time

Job summary

A high-end wellness spa in Jeddah seeks a Salon Hostess to deliver top-notch customer service and manage guest experiences. The role involves greeting guests, managing bookings, and ensuring a welcoming atmosphere. Ideal candidates should have previous experience in a salon or spa, excellent communication skills, and a commitment to maintaining high grooming standards. Join this vibrant team and enjoy a fulfilling career while enhancing guest satisfaction.

Qualifications

• Maintain immaculate grooming standards at all times.
• One year of experience as a salon hostess in a spa.
• High energy, friendly, and approachable to clients.

Responsibilities

• Greet and welcome all guests in a friendly manner.
• Ensure the salon is ready at the start of each day.
• Manage appointment schedules and confirm bookings.

Skills

Customer service

Communication

Multitasking

Cash handling

Time management

Education

Business Administration/Personal Assistant/Secretary Certificate

Sales and/or customer service training

Job description

Key responsibilities

• To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests
• To ensure the salon is ready at the start of each day and all bookings are checked in advance
• Ensure all check‑lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
• To make bookings smartly and to understand in detail of skills sets of each technician/stylist
• Record reservations and manage the appointment schedule
• Conduct confirmation calls
• To pamper and look after guests within the salon
• Ensure all guest queries, complaints are dealt with efficiently and convey relevant information to supervisor / manager efficiently
• To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retail sales procedures
• To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
• Monitoring and record‑keeping of treatment timing of the technicians
• Assisting supervisor/manager in monitoring staff grooming and appearance
• Acquire and maintain an excellent working knowledge of the computer and booking system
• Create content, take photographs, videos for company Social Media channels as per instructions from management
• Reply to emails, WhatsApp and text messages on salon email and mobile as per instructions
• Responsible for cash sales and following proper cash handling procedures
• Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
• Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
• Ensure adequate supplies are available at all times, including stationery, printed materials, printer cartridges, tea, coffee and cleaning materials
• Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products
• Receiving deliveries from suppliers, cross‑checking and ensuring proper storage, updating concerned team members
• Monitor quality of the interior of salon, report any maintenance issues to the manager
• Effectively communicate with all employees within the salon and be of support to their roles
• Ensure the Hostess area is clean and presentable at all times
• Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals

General requirements

• Maintain immaculate grooming standards at all times
• High energy and flexible, friendly and approachable to clients and staff all the time
• Personality fit with our brand DNA, style and spirit
• To utilize working hours productively
• To assist fellow members of the team in their work and show support
• To attend and be committed towards training and progression within the Salon
• To apply professionalism and a high level of customer service at all time
• Delivering results within a highly motivated and fast‑paced environment
• To understand and adhere to company POLICIES & PROCEDURES and SOPs. Review periodically and ensure compliance

Minimum educational qualification(s)

• Business Administration/Personal Assistant/Secretary Certificate an advantage
• Sales and/or customer service training an advantage

Languages required

• One (1) year Salon Hostess experience in an international standard spa