RR-0203072 - Sr Analyst III Software Engineering

DXC.technology; Saudi Arabia; On-site; SAR 112,000 - 188,000; Full time

Job summary

A leading technology solutions provider is seeking a Level 2 Support Engineer for Web Applications in Saudi Arabia. The role involves troubleshooting issues in web-based platforms, handling escalated support tickets, and working with various technical teams to ensure system stability. Ideal candidates should possess strong technical skills in Java, .NET, and database familiarity along with excellent problem-solving abilities.

Qualifications

• Strong understanding of various technologies (Java, .net and visual basic).
• Experience with web application architectures.
• Familiarity with databases and ability to write basic queries.

Responsibilities

• Handle escalated tickets from Level 1 support.
• Classify and prioritize incidents.
• Communicate with business users or clients.
• Prepare scripts or SQL queries for validation.

Skills

Java

.NET

Visual Basic

REST APIs

MySQL

SQL Server

PostgreSQL

Oracle

Git

AWS

Azure

GCP

Job description

Job Description:

Job Summary: The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Key Responsibilities

• Issue Investigation & Resolution: Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications. Reproduce issues in test/staging environments to identify bugs or misconfigurations. Conduct detailed log analysis, SQL/database checks, and API validation.
• Incident Management: Classify and prioritize incidents based on severity and business impact. Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings. Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
• User Support & Communication: Communicate with business users or clients to gather additional information when needed. Provide workarounds or solutions while permanent fixes are being developed. Maintain knowledge base and support documentation.
• Technical Tasks: Prepare scripts or SQL queries to validate data or resolve issues. Perform basic configuration changes or updates in non-production environments. Conduct release verification and smoke testing after deployments.
• Continuous Improvement: Analyze recurring issues to suggest long-term fixes or enhancements. Provide feedback to development/QA teams to improve application stability and usability.

Skills & Qualifications

Technical Skills: Strong understanding of various technologies (Java, .net and visual basic). Experience with web application architectures (e.g., client/server, REST APIs). Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries. Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.

Soft Skills: Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Ability to work independently and under pressure.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Important Notice: DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.