Reservations Team Lead: Yield & Service Excellence

Grand Hyatt The Red Sea; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury hotel in Saudi Arabia is seeking a Team Leader - Reservations to assist in the efficient running of the Reservations Department. The role involves collaborating with Marketing and Sales to maximize room yield while ensuring exceptional customer service in line with Hyatt's brand standards. Ideal candidates will have at least 2 years of experience in a similar position and possess strong problem-solving and interpersonal skills.

Qualifications

• 2 years experience as Assistant Manager in Reservation or Front Office.
• Experience as Team Leader in larger operations.
• Strong problem-solving skills required.

Responsibilities

• Assist in the efficient running of the Reservations Department.
• Work closely with Marketing and Sales to maximise Room Yield.
• Deliver exceptional customer service in line with Hyatt’s Brand Standards.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

University degree or diploma in Hospitality or Tourism management

Job description

A luxury hotel in Saudi Arabia is seeking a Team Leader - Reservations to assist in the efficient running of the Reservations Department. The role involves collaborating with Marketing and Sales to maximize room yield while ensuring exceptional customer service in line with Hyatt's brand standards. Ideal candidates will have at least 2 years of experience in a similar position and possess strong problem-solving and interpersonal skills.