Reservations Supervisor

Accor Hotels; Jeddah; On-site; SAR 149,000 - 207,000; Full time

Job summary

A luxury hotel chain is seeking a highly organized Reservations Supervisor to manage the department in Jeddah, Saudi Arabia. This role involves leading a team, optimizing revenue through reservations, and ensuring exceptional guest service. The ideal candidate should have 3-5 years of hotel reservations experience and be proficient in reservation management systems. Strong leadership and customer service skills, along with fluency in Arabic and English, are required. The position offers a dynamic work environment in the hospitality industry.

Qualifications

• 3-5 years of experience in hotel reservations, with supervisory experience.
• Proficiency in reservation management systems and GDS.
• Strong leadership skills to motivate team members.
• Excellent customer service skills with a customer‑centric approach.
• Experience in revenue management.

Responsibilities

• Lead and manage the reservations team.
• Oversee daily reservations operations.
• Monitor and analyze reservation trends.
• Ensure all reservations are processed accurately.
• Collaborate with revenue management and sales teams.

Skills

Customer service skills

Leadership skills

Analytical skills

Problem-solving

Time management

Fluency in Arabic and English

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Reservation management systems

Global distribution systems (GDS)

Job description

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a highly organized and customer‑focused Reservations Supervisor to join our team in Jeddah, Saudi Arabia. In this key role, you will oversee the reservations department, ensuring optimal revenue generation and exceptional guest experiences.

• Lead and manage the reservations team, providing guidance, training, and support to achieve departmental goals
• Oversee daily reservations operations, implementing effective strategies to maximize revenue and occupancy
• Monitor and analyze reservation trends, adjusting strategies as needed to optimize performance
• Ensure all reservations are processed accurately and efficiently, adhering to company policies and procedures
• Collaborate with revenue management, sales, and front office teams to align reservation strategies with overall business objectives
• Handle complex reservation inquiries and resolve escalated customer issues
• Generate and analyze reports on reservations performance, providing insights to management
• Stay updated on industry trends and competitor activities to maintain a competitive edge
• Ensure compliance with Saudi Arabian hospitality regulations and standards

Qualifications

• 3-5 years of experience in hotel reservations, with a proven track record in a supervisory role
• Proficiency in reservation management systems and global distribution systems (GDS)
• Strong leadership skills with the ability to motivate and develop team members
• Excellent customer service skills and a customer‑centric approach
• Demonstrated experience in revenue management
• Advanced problem-solving and decision‑making abilities
• Exceptional communication skills, both verbal and written
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Proficient in time management and prioritizing tasks in a fast‑paced environment
• Bachelor’s degree in Hospitality Management or related field preferred
• In‑depth knowledge of the hospitality industry and current market trends
• Fluency in Arabic and English
• Familiarity with Saudi Arabian hospitality regulations and cultural norms
• Ability to work flexible hours, including weekends and holidays, as required

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.