Reservations Agent

Hilton; Medina Province; On-site; SAR 48,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Reservation Agent to provide excellent customer service at the Tapestry Collection by Hilton in Medina. The successful candidate will manage room reservations, respond to inquiries, and ensure customer satisfaction with professionalism. A passion for service and strong communication skills are essential. This full-time position promises a dynamic work environment, integral to delivering exceptional guest experiences.

Qualifications

• Passion for delivering great customer service.
• Professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Convert inquiries into contracted business.
• Respond to sales inquiries to develop future leads.
• Identify sales leads as appropriate.
• Ensure all reservations are completed accurately.
• Provide prompt and efficient service respecting brand standards.

Skills

Customer service

Communication skills

Administration skills

Organizational skills

Computer proficiency

Education

Tertiary qualifications or other collegiate-level degree

Job description

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Dar Al Ajwa Hotel Madinah, Tapestry Collection by Hilton

Schedule

Full-time

Brand

Tapestry Collection by Hilton

Job

Call Center and Reservations