Reservations Agent

M Hotel Al Dana Makkah By Millennium; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prestigious hotel in Makkah is seeking a Reservations Agent to serve as the first point of contact for guests. In this role, you will assist guests in making room reservations via multiple channels, provide information about room availability and hotel amenities, and ensure reservations are processed accurately. The ideal candidate will have strong customer service skills and be committed to maintaining high standards of guest satisfaction. This position offers the opportunity to contribute positively to the guest experience while working in a dynamic environment.

Qualifications

• Strong customer service background and responsiveness to guest inquiries.
• Ability to assist in booking reservations accurately and efficiently.
• Knowledge of hotel procedures and policies is beneficial.

Responsibilities

• Assist guests with making room reservations via phone, email, and online.
• Provide detailed information about hotel amenities and rates.
• Ensure efficient processing of guest bookings and inquiries.

Skills

Customer service excellence

Reservation management

Communication skills

Attention to detail

Job description

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.