Reservation Manager

InterContinental Hotels Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hospitality brand in Riyadh is seeking a Reservation Manager to lead the reservations team. You will oversee reservation operations, ensuring maximum occupancy and revenue while delivering exceptional guest service. The ideal candidate should have a background in hotel reservations management and strong leadership skills. This role requires proficiency in reservation systems and the ability to work under pressure.

Qualifications

• Proven experience in hotel reservations management or related roles.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Analytical mindset with proficiency in reservation systems and revenue management tools.
• Ability to work under pressure and meet targets.
• Knowledge of distribution channels and online booking platforms.

Responsibilities

• Manage the reservations team, providing leadership and coaching.
• Oversee daily reservation operations, ensuring accuracy and efficiency.
• Develop strategies to maximize room occupancy and revenue.
• Monitor booking trends, analyze data, and adjust strategies.
• Ensure all guest inquiries and booking requests are handled promptly.

Skills

Hotel reservations management experience

Leadership skills

Communication skills

Analytical mindset

Customer service abilities

Proficiency in reservation systems

Job description

Hotel: Riyadh - Al Takhassusi (RUHTA), TBD, Al-Takassusi Street

We’re looking for a results-driven Reservation Manager to lead our reservations team. As part of the IHG family, you’ll manage all aspects of the reservation process, ensuring maximum occupancy and revenue while delivering exceptional guest service. You’ll oversee booking strategies, coordinate with sales and front office teams, and ensure smooth, efficient operations aligned with IHG brand standards.

Key Responsibilities

Manage the reservations team, providing leadership, coaching, and performance feedback.

Oversee daily reservation operations, ensuring accuracy and efficiency.

Develop and implement strategies to maximize room occupancy and revenue.

Monitor booking trends, analyze data, and adjust strategies accordingly.

Ensure all guest inquiries and booking requests are handled promptly and professionally.

Collaborate closely with Sales, Revenue Management, and Front Office departments.

Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.

Prepare regular reports on reservations performance and forecast future demand.

Ensure compliance with IHG brand standards, policies, and procedures.

Key Skills & Experience

Proven experience in hotel reservations management or related roles.

Strong leadership and team management skills.

Excellent communication and customer service abilities.

Analytical mindset with proficiency in reservation systems and revenue management tools.

Ability to work under pressure and meet targets.

Knowledge of distribution channels and online booking platforms.

Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.