Remote Helix Support & Onboarding Specialist

CARE; Jeddah; Hybrid; SAR 70,000 - 90,000; Full time

Job summary

A technology solutions company is seeking a Helix Support Technician in Jeddah, Saudi Arabia. The role involves delivering remote technical assistance focusing on troubleshooting, client onboarding, and process improvement for Helix environments. Candidates must possess 2-4 years of support experience, strong knowledge of Helix, and excellent communication skills to ensure effective solutions are delivered. This position offers an opportunity to enhance client interactions and improve process effectiveness.

Qualifications

• 2-4 years of support experience in a technical environment.
• Experience in troubleshooting and client onboarding.
• Ability to maintain documentation effectively.

Responsibilities

• Deliver remote technical assistance for Helix environments.
• Diagnose issues and support integrations.
• Optimize client use of Helix Core.

Skills

Strong knowledge of Helix

Excellent communication skills

Customer-focused approach

Job description

A technology solutions company is seeking a Helix Support Technician in Jeddah, Saudi Arabia. The role involves delivering remote technical assistance focusing on troubleshooting, client onboarding, and process improvement for Helix environments. Candidates must possess 2-4 years of support experience, strong knowledge of Helix, and excellent communication skills to ensure effective solutions are delivered. This position offers an opportunity to enhance client interactions and improve process effectiveness.