Regional Director of Operations - KSA

Millennium Hotels and Resorts MEA; Jizan; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading hotel management company is looking for a Director of Operations in Jazan, Saudi Arabia. This role involves ensuring the hotel's profitability and enhancing colleague and guest engagement. Responsibilities include managing departments, developing budgets and marketing plans, and supporting sustainability initiatives. The ideal candidate will be proactive in identifying revenue opportunities and maintaining high service standards, while also engaging with guests and industry stakeholders for feedback and improvement.

Responsibilities

• Stay informed about industry trends and practices affecting the hotel sector.
• Consult with direct reports to assess operational needs.
• Identify potential revenue opportunities and influence departmental plans.
• Manage hotel departments to drive revenue and enhance guest engagement.
• Develop and manage the annual budget and marketing plan.
• Support sustainability initiatives and develop the Talent Pipeline.
• Establish SMART goals to maintain high performance levels.
• Interact with guests and industry representatives for visibility.
• Obtain and act on feedback to improve service quality.
• Review guest satisfaction data for continuous improvement.
• Support overall sales strategy and long-term planning.
• Conduct inspections to ensure facility maintenance.

Job description

As a Director of Operations, you play a pivotal role in evaluating and aligning with the short and long-term goals of the hotel. This position holds overall responsibility for achieving hotel financial performance and fostering engagement among guests and colleagues.

Key Job Responsibilities

• Stay informed about the business, competition, industry trends, new products, practices, systems, and relevant legislation impacting the hotel industry.
• Consult with direct reports operational needs and opportunities.
• Identify and communicate potential revenue opportunities to department heads, influencing the development of plans to capitalize on those opportunities.
• Manage departments to consistently drive total hotel revenue, maximize profitability, and enhance colleague and guest engagement.
• Assist in the development and implementation of the rooms’ strategic plan, marketing plan and budget to ensure alignment with the business strategy and priorities.
• Develop, recommend, implement, and manage the hotel's annual budget, business/marketing plan, forecasts, and manning guide in line with the hotel's objectives.
• Support the company’s sustainability initiatives and contribute to the company’s expansion by developing the Talent Pipeline.
• Sustain high performance levels in the department by establishing SMART goals and expectations aligned with company priorities and hotel goals.
• Maintain high visibility and interact with guests, potential clients, owning company representatives, government officials, travel industry representatives, suppliers, competitors, and members of the local community daily.
• Obtain feedback on the overall experience, service levels, and satisfaction, building long-term relationships.
• Respond effectively to and resolve guest problems and complaints in a timely manner.
• Review the Guest Satisfaction survey results and other data to identify areas for improvement in service, products, and promotions. Discuss findings with reporting department heads and ensure appropriate corrective action is taken.
• Provide input and support the overall sales strategy; offer recommendations to meet yield and penetration objectives; anticipate long-term planning needs.
• Participate in weekly inspections and public area walk-throughs to ensure well-maintained physical facilities and the implementation of preventative maintenance processes.