Quality Operations Coach.Regional Quality - Dammam

Azizia Panda United Inc.; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading retail company in Saudi Arabia is seeking a Product Quality Coach. The role involves ensuring product quality compliance across various facilities, conducting supplier audits, managing customer complaints, and developing training programs for employees. Ideal candidates will have experience in quality management and coaching within retail environments.

Qualifications

• Experience in implementing quality compliance programs.
• Strong ability to manage supplier audits and non-compliance reports.
• Capability to develop and conduct training for staff.

Responsibilities

• Execute quality coaching visits for product compliance.
• Conduct supplier quality audits and ensure standards are met.
• Manage customer complaints and analyze data for corrective actions.
• Monitor pest control and hygiene programs in facilities.
• Develop quality training materials and conduct trainings.

Skills

Quality Coaching

Supplier Audit

Data Analysis

Training Development

Regulatory Compliance

Job description

Overview

Job Purpose : Responsible for the implementation of product quality compliance in the region (Retail Stores, Central Bakery & Fresh Vendors facilities) by conducting quality coaching visits to comply with regulatory authorities’ instructions & company internal standards.

Key Accountabilities

Product Quality Coach Program:

• Execute the Product Quality Coach Programs for Pandas Retail Stores, Facilities, and Omnichannel to ensure highest Product Quality are met, and comply with Panda standard.
• Execute Product Quality Coach Visiting plan to support improvement actions implementation.
• Prepare necessary non-compliance reports and communicated to concerned departments and follow up on raised noncompliance reports till its closed.

Suppliers Quality Management (Supplier Audit Program):

• Implement Supplier Quality audit programs for private label (Food & Non-Food Vendors) and Fresh (i.e., Fresh meat, chilled meat, Produce, Deli etc.) by conducting audits to verify the supplier compliance with the standard requirements to protect customers from potential food safety hazards.
• Report all raised NCRs to concerned departments and follow on raised NCRs till its closed.

Customer Complaints, NCR and Recall Management:

• Investigate customer complaints and NCRs, analyze the collected data, submit it to the Quality Operation regional Manager for further action to close the issue with proper corrective actions.
• Fill the necessary forms (Complaint forms and Investigation forms) and communicate it to Operation regional Manager.

Pest Control and Hygiene Program:

• Monitor pest control and Hygiene service activities at stores and Facilities.
• Follow up and communicate the issues related to the pest control and Hygiene program activities at stores and Facilities.

People Development:

• Contribute in developing quality training materials and conduct training sessions for all targeted employees to improve their knowledge and performance standards.