Public Area Supervisor

Accor; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel resort is seeking an organized Public Area Supervisor in Umluj, Saudi Arabia. You will oversee the cleanliness and maintenance of public areas, train staff, and ensure high standards of presentation. The ideal candidate has supervisory experience in luxury settings, excellent communication skills, and attention to detail. This role offers the opportunity to contribute to a world-class guest experience in a stunning coastal environment.

Qualifications

• Minimum of 1 year's experience in a supervisory capacity within a luxury hotel or resort housekeeping.
• Fluency in English (verbal & written) is essential; knowledge of Arabic is advantageous.
• Physically capable of performing regular inspections and hands-on tasks.

Responsibilities

• Oversee cleaning and maintenance of all public areas.
• Conduct regular inspections to ensure cleanliness standards.
• Train and mentor public area attendants.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service orientation

Education

Diploma or certification in hotel management

Tools

Hotel Property Management Systems (e.g., Opera)

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

We are seeking a highly organized and detail-oriented Public Area Supervisor to join our team in the beautiful coastal city of Umluj, Saudi Arabia. As a key member of our housekeeping department, you will be responsible for ensuring the cleanliness, maintenance, and overall presentation of all public areas within our hotel, creating a welcoming environment for our guests.

• Oversee and coordinate the cleaning and maintenance of all public areas, including lobbies, corridors, elevators, and recreational facilities
• Conduct regular inspections of public areas to ensure compliance with cleanliness standards and hotel policies
• Train and mentor public area attendants, providing guidance on proper cleaning techniques and guest interaction
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels at all times
• Collaborate with other departments to address maintenance issues or special cleaning requirements
• Participate in daily briefings and department meetings to stay informed of hotel events and guest needs
• Respond promptly and efficiently to guest requests and concerns related to public areas
• Implement and maintain health and safety protocols in all public spaces
• Prepare and maintain accurate records of cleaning schedules, inspections, and incident reports
• Assist in developing and improving standard operating procedures for public area maintenance
• Support the Executive Housekeeper in achieving departmental goals and maintaining high standards of cleanliness

Qualifications

• Diploma or certification in hotel management or a related field
• Minimum of 1 year's experience in a supervisory capacity within a luxury hotel or resort housekeeping environment
• Strong organizational, supervisory, and communication skills
• Meticulous eye for detail and commitment to maintaining high standards of cleanliness
• Experience with Hotel Property Management Systems (e.g., Opera) is preferred
• Excellent problem-solving skills and ability to make quick, accurate decisions
• Physical stamina to perform regular inspections and occasional hands-on tasks
• In-depth knowledge of cleaning products, techniques, and equipment
• Familiarity with local health and safety regulations
• Flexibility to work varying shifts, including weekends and public holidays
• Strong customer service orientation with a professional and courteous demeanor
• Fluency in English (verbal & written) is essential; knowledge of Arabic or other languages is advantageous
• Knowledge of local customs and cultural sensitivities in Saudi Arabia
• Ability to work effectively in a multicultural environment
• Demonstrated ability to work efficiently in a fast-paced, high-pressure environment
• Proven track record of training and coaching team members effectively

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.