Principal Project Manager - Dammam based

ServiceNow; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global technology leader is seeking a Project/Engagement Manager in Riyadh to oversee project delivery and collaboration with clients. The ideal candidate will have a strong background in AI integration, SaaS experience, and fluent Arabic skills. This role involves leading service delivery teams and ensuring customer satisfaction through effective governance and communication. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• Experience in integrating AI into decision-making processes.
• Ability to travel up to 40%.
• Industry domain expertise in the SaaS environment.
• Creativity in project management.

Responsibilities

• Lead the delivery team throughout the engagement.
• Manage engagement governance, timeline, and financials.
• Work with the Sales Account Team to understand customer needs.
• Encourage collaboration and promote customer agreement.

Skills

Experience in leveraging AI in work processes

Extensive experience in professional services

Problem-solving and decision-making abilities

Collaborative working experience

Fluent in Arabic

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role

The Project/Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer\'s desired results. This requires the EM to complete the project following ServiceNow\'s leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement\'s deliverables and promote the customer\'s desired results.
• Identify gaps between actuals and plan of record, proposing solutions, escalating as needed.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Extensive progressive experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 40%
• Industry domain expertise in the SaaS environment
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively
• Right to work in the country applied to
• Fluent in Arabic

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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