Patient Experience & Scheduling Specialist

Dr. Sulaiman Al Habib Medical Group; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading medical institution in Saudi Arabia seeks an experienced professional to manage patient appointments, handle inquiries, and provide quality assurance support. Ideal candidates will have a Bachelor's degree, two years of relevant experience, and strong skills in call center operations. This role offers the opportunity to enhance patient experience through effective communication and service.

Qualifications

• Must have two years experience in the same field.
• Certification in English language or customer service preferred.

Responsibilities

• Handle patient appointments (booking, confirming, cancelling, rescheduling).
• Respond to telephone inquiries regarding appointments.
• Prepare Daily & Weekly RCO reports for Call Center Supervisors.
• Manage patient complaints through the Continuity Of Care system.
• Support administrative tasks and guide new staff.

Skills

Data gathering & assessment

Data management & record keeping

Call center operations

Education

Bachelor's degree with certification in English Language or Telephone Etiquette

Job description

A leading medical institution in Saudi Arabia seeks an experienced professional to manage patient appointments, handle inquiries, and provide quality assurance support. Ideal candidates will have a Bachelor's degree, two years of relevant experience, and strong skills in call center operations. This role offers the opportunity to enhance patient experience through effective communication and service.