Order Care Manager

Ninja; Riyad Al Khabra; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics company in Al-Qassim Province is looking for an experienced Order Care Manager to oversee order processing and customer support. In this role, you will manage a team to ensure efficient order fulfillment and exceptional customer experiences. The ideal candidate will have over 4 years of relevant experience and a bachelor's degree in a business-related field. The position requires strong analytical and communication skills.

Qualifications

• 4+ years of experience in order management or related field.
• 2+ years of experience in a supervisory or management role.
• Proficient in interpreting data for decision making.

Responsibilities

• Manage and supervise the order care team for smooth operations.
• Develop and implement order management procedures.
• Monitor order metrics and generate reports for performance assessment.

Skills

Analytic skills

Communication skills

Problem-solving capabilities

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Tools

Order management systems

CRM software

Job description

Ninja is seeking an organized and proactive Order Care Manager to oversee our order processing and customer support team, ensuring that all orders are fulfilled accurately and efficiently. In this role, you will be responsible for ensuring exceptional customer experiences relating to order management while leading a team dedicated to excellence.

Key Responsibilities:

• Manage and supervise the order care team, ensuring smooth operations in order processing, tracking, and issue resolution.
• Develop and implement order management procedures to optimize efficiency and minimize errors in order fulfillment.
• Oversee the troubleshooting process for order-related issues and ensure timely resolution of customer inquiries.
• Monitor order metrics and performance indicators; generate reports to assess team performance and identify areas for improvement.
• Collaborate with inventory, logistics, and sales teams to ensure optimal stock levels and fulfillment capacity.
• Provide training and support to team members to foster their development and enhance team performance.
• Maintain strong relationships with key partners and communicate effective to resolve any order-related concerns.
• Continually seek feedback from customers and team members to improve order processes and customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• 4+ years of experience in order management, customer service, or a related field.
• 2+ years of experience in a supervisory or management role.
• Strong analytic skills with the ability to interpret data and make informed decision.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
• Proficient in order management systems and CRM software.
• Highly organized with exceptional problem solving capabilities.
• A proactive and energetic approach to managing teams and processes.