Onboarding Specialist

Mercer; Saudi Arabia; Hybrid; SAR 120,000 - 150,000; Full time

Job summary

A leading global insurance broker in Saudi Arabia is looking for a professional to support client onboarding operations. This role involves facilitating onboarding processes and managing client engagements, ensuring timely delivery and high-quality results. With a preference for candidates with up to 3 years of experience, the ideal applicant will have strong communication skills and attention to detail. This position offers opportunities for internal growth and development as part of a diverse and inclusive work environment.

Benefits

Opportunities for internal growth and development

Hybrid work flexibility

Exposure to multiple business lines

Qualifications

• Exceptional attention to detail to ensure accurate information sharing.
• Ability to multi-task and meet deadlines, especially during policy renewals.
• Up to 3 years of relevant work experience preferred.

Responsibilities

• Act as the primary contact for client executive teams during onboarding.
• Ensure client entities are accurately set up in all required systems.
• Facilitate Non-Disclosure Agreements (NDAs) ensuring documents are managed.

Skills

Attention to detail

Multi-tasking

Strong communication skills

Time management

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Company: Marsh

What can you expect?

Client Onboarding Operations was established in response to colleague feedback, aiming to improve the onboarding process for new clients and manage the renewal of client engagements. This role offers an exciting opportunity to directly contribute to enhancing the client onboarding experience and deliver significant value to our client teams. You will be part of a team committed to efficiency, high quality, and outstanding results, ensuring timely delivery. Your work will be central to Marsh’s value proposition for clients, keeping you connected to the business and colleagues across the region.

What is in it for you?

• Contribute to the design and deployment of Marsh’s innovative Client Onboarding practice in the Middle East, supporting the Operational Excellence (OpEx) agenda.
• Be part of a team delivering a best-in-class onboarding experience, leveraging automation, streamlined workflows, and process improvements for greater efficiency.
• Gain new skills and experience with advanced technology.
• Exposure to multiple business lines across the region.
• Deliver high-quality results that impact revenue through client engagement.
• Opportunities for internal growth and development.
• Play a key role in the organization’s strategic initiative for Operational Excellence.

We will count on you to:

• Act as the primary contact for client executive teams to facilitate onboarding processes.
• Ensure client entities are accurately understood, set up in all required Marsh systems, and reflected in service agreements.
• Facilitate Non-Disclosure Agreements (NDAs) between clients and carriers, ensuring documents are signed, stored, and monitored for renewal.
• Manage Broker of Record documentation and carrier acknowledgments on behalf of the account owner and placement teams.
• Capture and store client servicing preferences for easy access by client teams.
• Obtain prior insurance program information from new or expanded clients and their carriers for use by client teams.
• Build and maintain strong relationships with key stakeholders, positioning yourself as a strategic partner.
• Collaborate with team members and stakeholders to identify opportunities for continuous improvement.
• Stay current with Marsh compliance, professional standards, and transparency requirements.
• Organize and monitor effective communication with internal and external stakeholders.
• Identify operational process improvement opportunities.
• Maintain a solid understanding of insurance procedures and related legislation.

What you need to have:

• Exceptional attention to detail to ensure accurate information sharing with client teams.
• Ability to multi-task and meet deadlines, especially during policy renewals.
• Working knowledge of Microsoft Word, PowerPoint, and Excel, with the ability to interface across applications.
• Strong communication skills to collaborate effectively across multiple locations.
• Excellent time management skills to balance collaborative and independent work.
• Up to 3 years of relevant work experience preferred.

What makes you stand out:

• Client onboarding and/or insurance industry expertise.
• Bachelor’s Degree.
• Experience in the insurance sector and client service.
• Ability to build strong relationships with colleagues.
• Open-mindedness and quick learning capabilities.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.