On-Site Service Specialist

Hitachi Energy; Saudi Arabia; On-site; SAR 187,000 - 263,000; Full time

Job summary

A global technology company is seeking an OSS Specialist in Saudi Arabia to deliver Desk Side Support to IT users, ensuring that IT issues are efficiently resolved through a committed approach. You will be responsible for logistics handling, maintaining the functionality of IT equipment, and collaborating with various teams. A Bachelor's degree in computer science is required, alongside 3–5 years of IT support experience. This role emphasizes problem-solving and strong communication skills and offers a chance to be part of a leading firm in electrification.

Qualifications

• 3–5 years of professional experience in IT support.
• Excellent communication skills with business and technical audiences.
• Proactive and solution-oriented mindset.

Responsibilities

• Diagnose and resolve IT-related issues effectively.
• Ensure computers are delivered ready-to-use.
• Coordinate logistics for transporting devices.
• Handle warranty cases with OEM vendors.

Skills

IT support

Communication skills

Problem-solving

ServiceNow

Education

Bachelor's degree in computer science

Tools

ServiceNow

Job description

The opportunity

In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

How You’ll Make An Impact

• Diagnosing and resolving IT-related issues effectively and efficiently.
• Ensuring that computers are delivered in a 'ready-to-use' condition for IT users. Conducting regular inventory checks for relevant hardware.
• Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user.
• Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree in computer science.
• 3–5 years of professional experience in IT support.
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.
• Experience in ServiceNow.
• Have a proactive and solution-oriented mindset and can work independently and self-driven.
• Proficiency in both spoken and written English language is required.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.