Office Manager

Aqua-Tots Saudi Arabia; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading swimming school in Riyadh is seeking an Office Manager to oversee the Front Desk team. This role involves managing staff, enhancing customer experience, and ensuring safety standards. The ideal candidate has proven sales and leadership experience, along with a high school diploma. Join us to provide excellent service in a welcoming environment!

Qualifications

• Minimum of one year of experience in sales, customer service, or a leadership role.

Responsibilities

• Lead and manage the Front Desk team.
• Drive customer experience and sales.
• Manage technology systems and customer profiles.
• Uphold safety and facility standards.
• Report and execute goals on revenue.

Skills

Sales experience

Customer service skills

Leadership abilities

Team management

Education

High School Diploma or equivalent

Job description

Overview

The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools’ Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.

Position Type

• Full-time position
• 5 working days per week (schedule may vary based on the season)
• Working hours: 1:00 PM – 9:00 PM

Key Responsibilities

• Lead & Manage the Front Desk Team — Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage. Coach, mentor, and review performance while providing timely feedback. Build a collaborative team environment and promote the Aqua-Tots culture. Assist in planning and hosting monthly in-service meetings.
• Drive Customer Experience & Sales — Create a welcoming and engaging Aqua-Tots experience. Educate families about the swim journey and sell swim lesson packages. Resolve customer issues in coordination with the General Manager.
• Lead Management & Technology Systems — Manage the Front Desk staff in tracking and converting leads. Ensure accuracy and cleanliness of Pike13 profiles and customer plans. Maintain excellent customer experience with all technology platforms.
• Uphold Safety, Facility & Inventory Standards — Ensure the school’s safety and maintain brand-standard appearance inside and outside the facility. Manage inventories for customers, staff, and facility needs.
• Reporting & Goal Execution — Implement and achieve sales goals. Own and monitor school revenue targets. Analyze and present reports to support management decisions.

Minimum Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in sales, customer service, or a leadership role.