Luxury Guest Experience Leader

Accor Hotels; Umluj; On-site; SAR 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Umluj, Saudi Arabia, is seeking a Guest Relations Manager to enhance guest experiences through leadership and innovative solutions. The ideal candidate will engage with guests, manage feedback, and develop unique touchpoints that ensure memorable stays. Responsibilities include leading the Guest Relations team, fostering guest loyalty, and maintaining operational excellence. This position requires exceptional interpersonal skills, a proactive approach, and a strong sense of ownership aligned with luxury standards.

Qualifications

• Experience in project coordination, scheduling, and document control during pre-Opening stages.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• Ability to exercise good judgment with challenging guests.

Responsibilities

• Engage with guests to ensure their needs are exceeded.
• Lead and mentor the Guest Relations team.
• Develop unique guest touchpoints for memorable experiences.
• Proactively identify and implement improvements in guest services.
• Manage guest feedback and satisfaction effectively.

Skills

Exceptional interpersonal and communication skills

Proactive, resourceful, and solutions-driven

Strong leadership capabilities

Detail-oriented

Job description

A luxury hotel chain in Umluj, Saudi Arabia, is seeking a Guest Relations Manager to enhance guest experiences through leadership and innovative solutions. The ideal candidate will engage with guests, manage feedback, and develop unique touchpoints that ensure memorable stays. Responsibilities include leading the Guest Relations team, fostering guest loyalty, and maintaining operational excellence. This position requires exceptional interpersonal skills, a proactive approach, and a strong sense of ownership aligned with luxury standards.