Logistics Supervisor, AMZL

Afaq - Warehouse Branch (Amazon); Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading logistics company in Riyadh is looking for an Operations Supervisor to support daily management and ensure safety and performance in operations. You will supervise logistics staff, manage workflows, and monitor operational metrics. Ideal candidates will have team management experience and a background in logistics. This role requires flexibility for shifts and overtime to meet operational needs.

Qualifications

• Experience managing teams is required.
• Knowledge of planning and performance metrics is essential.
• Experience in logistics is preferred.

Responsibilities

• Deputize for Operations Manager and support daily operational duties.
• Prioritize safety at the delivery station and supervise logistics staff.
• Monitor performance and coach staff to improve processes.
• Communicate with delivery service providers for quality improvements.
• Interview candidates for associate roles and oversee workload management.
• Ensure accuracy of administrative tasks and track daily metrics.
• Train and mentor new associates, resolve process-related issues.
• Be flexible for different shifts and overtime as needed.

Skills

Team management

Performance metrics

Process improvement

Data analysis

Job description

Overview

Your responsibilities include supporting the daily management of operational duties and deputizing for the Operations Manager as required. You will prioritize and continually improve safety at the delivery station and supervise logistics assistants, coordinators and delivery associates to help ensure shipments meet or exceed operational KPIs.

You will monitor coordinator and associate performance, coach as needed, partner with supporting departments to improve logistics processes, and communicate with delivery service providers to set expectations and raise quality. You may interview candidates for associate roles and will brief and monitor the workload of all drivers and associates. You will maintain attention to detail to ensure administrative tasks are completed, and you will measure and monitor workflows and daily metrics to assist the Operations Manager with tracking, trending and reporting on site performance.

You will help with training and mentoring new associates, follow up on and resolve process-related issues, and remain flexible to work different shifts and overtime when needed. Together with the Operations Manager, you will ensure your function is sufficiently resourced, including training needs, absence and performance management, coaching and continuous monitoring of department productivity.

Responsibilities

• Deputize for the Operations Manager as required and support daily operational duties.
• Prioritize safety at the delivery station and supervise logistics staff to meet KPIs.
• Monitor performance, coach staff, and partner with supporting departments to improve processes.
• Communicate with delivery service providers to set expectations and improve quality.
• Interview candidates for associate roles and oversee workload briefing and monitoring for drivers and associates.
• Ensure administrative tasks are accurate and complete; track workflows and daily metrics for reporting.
• Train and mentor new Associates; resolve process-related issues as needed.
• Be flexible for different shifts and overtime; coordinate resourcing with the Operations Manager.

Qualifications

• BASIC QUALIFICATIONS – Experience managing teams; Experience with planning, performance metrics, and process improvement
• PREFERRED QUALIFICATIONS – Experience in logistics; Experience with data analysis

EEO and Accommodations

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Tagged as: Fulfilment & Operations Management