Lead Butler Supervisor: Elevate Guest Experiences

Accor; Medina Province; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Saudi Arabia is looking for a Butler Manager to oversee operations and ensure exceptional guest services at their luxury property in Medina. The ideal candidate will have customer service experience, outstanding communication skills, and the ability to work well under pressure. Responsibilities include managing staff tasks, ensuring smooth communication, and handling guest requests effectively. This position offers an opportunity to work in a prestigious environment that blends modern luxury with exceptional service.

Qualifications

• Previous customer-related experience is an asset.
• Sophisticated verbal and communication skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and supervise all tasks of staff.
• Direct work assignments and ensure communication is clear.
• Handle guest complaints and ensure satisfactory resolutions.
• Maintain cleanliness and control of key supplies.
• Monitor performances and provide feedback.

Skills

Outstanding guest service skills

Strong interpersonal skills

Problem solving abilities

Tools

Microsoft Windows applications

Job description

A leading hospitality company in Saudi Arabia is looking for a Butler Manager to oversee operations and ensure exceptional guest services at their luxury property in Medina. The ideal candidate will have customer service experience, outstanding communication skills, and the ability to work well under pressure. Responsibilities include managing staff tasks, ensuring smooth communication, and handling guest requests effectively. This position offers an opportunity to work in a prestigious environment that blends modern luxury with exceptional service.