Laundry Manager- (Muslims Only)

Fairmont Hotels & Resorts; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prestigious hotel chain in Makkah is seeking a skilled leader to manage the laundry operations, ensuring service standards are met while fostering a cohesive team environment. Candidates should have more than 10 years of managerial experience in large-scale laundry settings, excellent communication skills, and knowledge of occupational safety. Proficiency in Arabic and the ability to maintain guest satisfaction are essential. Join us and contribute to outstanding hospitality and service excellence.

Qualifications

• At least 10 years of quality managerial experience in commercial or hotel large-scale laundry operations.
• Highly responsible & reliable individual.
• Arabic language proficiency is preferred; knowledge of additional languages is an advantage.

Responsibilities

• Manage the day-to-day operation of the department and ensure service standards are followed.
• Lead and oversee the recruitment and training of all Laundry Colleagues.
• Conduct regularly scheduled departmental meetings.
• Manage the departmental budget in a fiscally responsible manner.
• Address guest concerns and ensure proper logging and notifying of departments.

Skills

Leadership experience

Communication skills

Organizational skills

Interpersonal skills

Problem-solving abilities

Teamwork

Attention to guest needs

Knowledge of safety precautions

Education

University/College degree in a related discipline

Tools

Microsoft Windows applications

Job description

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms.

Job Description

Reporting to Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and manage the day-to-day operation of the department and ensure service standards are followed
• Address guest concerns and react quickly, logging and notifying proper departments as required
• To liaise with the Valet Supervisor in order to ensure an efficient Uniform Program that includes proper inventories, ordering and distribution of uniforms, as well as preventive maintenance program for proper upkeep of all uniforms.
• To take full responsibility for managing linen inventories and linen quality controls, inclusive of conducting accurate quarterly linen inventories to ensure accurate linen distribution to floors and Food & Beverage outlets.
• To keep records of linen productions and losses, and to maintain proper linen discard programs, including rag control and distribution.
• Conduct regularly scheduled departmental meetings
• Manage the departmental budget in a fiscally responsible manner
• Oversee the recruitment and training of all Laundry Colleagues
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Previous leadership experience required
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem‑solving abilities
• At least 10 years of quality managerial experience in commercial or hotel large‑scale laundry operations
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge of occupational hazards and of necessary safety precautions
• Arabic language proficiency is preferred; knowledge of additional languages is an advantage

Additional Information

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS