IT Support Officer

Power International Holding; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading organization in Saudi Arabia is seeking an IT Support Officer to provide technical assistance and support to end-users. Responsibilities include troubleshooting hardware/software issues, maintaining systems, and training users. The ideal candidate has a Bachelor's degree in Computer Science and at least 5 years of experience, including ERP knowledge, preferably SAP. This role requires a proactive problem-solving attitude and collaboration skills.

Qualifications

• Minimum 5 years working experience, including 3 years relevant experience.
• Experience in a GCC region is a plus.
• Ability to diagnose and resolve hardware/software problems.

Responsibilities

• Assist users in diagnosing and resolving hardware and software problems.
• Perform system backups and recovery.
• Troubleshoot network connectivity and firewall issues.

Skills

Troubleshooting hardware and software

Hardware/software configuration

Knowledge of applications

ERP knowledge (preferably SAP)

Education

Bachelor's Degree in Computer Science or related field

Job description

Overview

Job Summary - The IT Support Officer provides technical assistance and support to end-users within an organization, resolving IT-related issues and ensuring smooth operation of computer systems, networks, and software applications. They are responsible for responding to user inquiries, troubleshooting problems, and diagnosing issues via phone, email, or in person. Additionally, they install, configure, and maintain hardware and software components, including computers, printers, and peripherals. The IT Support Officer also documents support activities, solutions, and procedures, and provides training to end-users on IT tools and systems.

Responsibilities

• Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
• Achieve internal SLA's for support
• Perform system backups and recovery on timely basis.
• Perform on-site analysis, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs
• Assist with Server installations and setups as well as resolution of server end problems.
• Assist with the administration of Client end Installations.
• Assist in network connectivity troubleshooting and firewall maintenance
• Install Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.
• Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
• Identify and correct operational problems on employee computers systems.
• Update tickets using Service Desk application based on the SLA and SOP

Job Knowledge & Skills / Qualifications

• Knowledge and ability to troubleshoot hardware and software
• Knowledge of Hardware / software configuration, maintenance, procedure etc.
• Knowledge of techniques use in applications Knowledge of the office procedure
• Knowledge of computer applications and software processing.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

• Collaboration
• Accountability
• Resilience
• Quality
• Leadership
• Service Level Agreements L2
• Applications Systems Architecture L2
• Applications Development Standards and Procedures L2
• Applications Database Knowledge L2
• Applications Operational Knowledge L2

Education

Bachelor's Degree in Computer Science or any related field