IT Support Engineer

Eva Pharma; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading pharmaceutical company in Riyadh is seeking an IT Support Engineer to enhance human health and well-being. The ideal candidate will provide technical support, troubleshoot hardware and software issues, and maintain IT equipment. Strong problem-solving and communication skills are essential. This role offers a supportive and innovative work environment.

Qualifications

• Proven IT support experience with Windows/macOS.
• Good networking knowledge (TCP/IP, DNS, DHCP).
• Strong problem-solving and communication skills.

Responsibilities

• Serve as the first point of contact for technical support.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Provide remote and on-site support for IT equipment.
• Document issues/resolutions and support onboarding/offboarding.
• Contribute to IT projects and ensure compliance.

Skills

IT support experience with Windows/macOS

Networking (TCP/IP, DNS, DHCP)

Active Directory

Office 365

Remote tools

Problem-solving skills

Communication skills

Customer service skills

Teamwork ability

Education

CompTIA A+

Microsoft Certified: Modern Desktop Administrator

ITIL Foundation

Tools

ServiceNow

Jira Service Desk

PowerShell

Job description

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight forHealth and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment forour team members.

Job Summary
We are seeking a passionate and talented IT Support Engineer to join our dynamic team.

Theideal candidate will contribute to our mission of enhancing human health and well-being,ensuring that we meet the highest standards of excellence in our industry.

Key Responsibilities

• Serve as the first point of contact for technical support (phone, email, ticketing system).
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Provide remote and on-site support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, applications, and IT equipment.
• Escalate unresolved cases, document issues/resolutions, and support onboarding/offboarding.
• Contribute to IT projects, ensure compliance, and follow up to confirm resolution.

• Proven IT support experience with Windows/macOS, networking (TCP/IP, DNS, DHCP), Active Directory, Office 365, and remote tools.

• Strong problem-solving, communication, and customer service skills; teamwork ability.
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
• Preferred certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation.
• Added value: knowledge of scripting/automation tools (e.g., PowerShell).