IT Onsite & Area IT HelpDesk Coordinator

Sika AG; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global construction firm in Dammam, Saudi Arabia, is searching for a proactive IT professional to serve as both the On-Site Coordinator and Area Helpdesk Coordinator. The successful candidate will manage IT incidents, ensure service delivery excellence, and drive continuous improvement across support functions. Candidates should have a Bachelor's in Computer Science or related field and over 5 years of IT support experience, including some in a leadership role. This position also requires strong technical and communication skills in Arabic and English.

Qualifications

• 5+ years in IT support roles, with at least 2 years in a team leadership or coordination position.
• Strong technical knowledge of Windows, Office 365, networking, mobile device management, and hardware troubleshooting.
• Experience with ITSM tools and familiarity with ITIL frameworks.

Responsibilities

• Serve as On-Site Coordinator and Area Helpdesk Coordinator.
• Manage IT incidents and ensure service delivery excellence.
• Drive continuous improvement across support functions.

Skills

Self-motivated

Knowledge in Facade and curtain wall market

Problem solving abilities

Excellent communication in Arabic

Excellent communication in English

Teamwork and team building

Interpersonal skills

Strong negotiations skills

Working under pressure

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Jira Service Desk

Job description

Company Description

Leadership that prioritizes a people-first culture makes a company a great place to work. Employees feel valued, appreciated, and connected, which fosters trust, respect, and open communication. Sika achieve higher employee engagement, attract top talent, and minimize unwanted turnover, contributing to better business success.

Job Description

A proactive and experienced IT professional to serve as both the On-Site Coordinator and Area Helpdesk Coordinator. This role bridges hands‑on technical support at local sites with leadership and operational oversight of the helpdesk team across a designated area or region. The ideal candidate will manage IT incidents, ensure service delivery excellence, and drive continuous improvement across support functions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 5+ years in IT support roles, with at least 2 years in a team leadership or coordination position.
• Strong technical knowledge of Windows, Office 365, networking, mobile device management, and hardware troubleshooting.
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
• Familiarity with ITIL frameworks and best practices.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a fast‑paced, multi‑site environment.
• Exposure to enterprise environments (e.g., manufacturing, constructions) preferred.

Additional Information

Skills:

• Self-motivated
• Knowledge in Facade and curtain wall market
• Problem solving abilities
• Excellent communication in Arabic and English
• Teamwork and team building
• Interpersonal skills
• Strong negotiations skills
• Working under pressure