IT Helpdesk Technician

Lucid Motors; King Abdullah Economic City; On-site; SAR 50,000 - 70,000; Full time

Job summary

A luxury electric vehicle company in Makkah is seeking an IT Helpdesk Technician. This role involves addressing user inquiries, troubleshooting hardware and software issues, and managing support requests efficiently. You will collaborate with IT teams to resolve various technical issues and provide on-site support. The position requires a Bachelor's degree in computer science and at least 2 years of experience in a similar role, along with strong communication and organizational skills. Competitive benefits include medical insurance and equity programs.

Benefits

Medical insurance

401k

Vacation

Qualifications

• 2+ years of practical experience in a technical support role.
• Good knowledge of ITSM, ITIL standards and processes.
• Experience with Active Directory and remote desktop tools.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Assist users in troubleshooting and resolving technical problems.
• Manage the lifecycle of support tickets and ensure prompt issue resolution.

Skills

ITSM knowledge

Excellent communication skills

Collaboration skills

Understanding of security

Networking knowledge

Organizational skills

Education

Bachelor's degree in computer science

Tools

ServiceNow

Jira

Zendesk

Job description

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Summary:

The core responsibilities of the IT Helpdesk Technician include addressing user inquiries, troubleshooting hardware and software issues, and efficiently managing support requests/incident for prompt resolution. You collaborate with IT teams to resolve problems, handle OS deployments, and ensure standardized configurations. Additionally, you assist with password resets, software installations, and basic network troubleshooting and provide on-site support as needed. Effective communication and meticulous documentation of configurations contribute to your success in ensuring smooth IT operations.

Responsibilities:

• Serve as the first point of contact for end users seeking technical assistance via phone, email, chat or ticketing system.
• Guide users through step-by-step solutions in person or remotely.
• Assist with onboard
• Bachelor’s degree in computer science from an accredited university
• 2+ years of practical experience in a similar technical support role, preferably in a corporate or enterprise environment.
• Good knowledge of ITSM, ITIL standards and its processes
• Excellent communication skills to respond to user inquiries and issues through various channels like phone, email, or chat.
• Ability to collaborate effectively with network, systems, and security teams to address issues.
• Good understanding of network, security, systems, and storage systems.
• Strong understanding of Windows/Mac OS, Microsoft Office Suite, and common business applications.
• Ability to respond to and triage basic security incidents related to firewall alerts.
• Familiarity with network & systems monitoring tools to identify and address potential problems.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Strong organizational and time-management skills.
• Knowledge of configuring routers, switches, and other networking devices, as well as assisting users with network settings on their devices.
• ding/offboarding tasks such as setting up new user accounts and equipment.
• Assist users in troubleshooting and resolving technical problems with hardware and software.
• Experience with Active Directory, remote desktop tools, or enterprise systems.
• Proficiently manage the lifecycle of support tickets, actively updating, tracking, and efficiently closing them to ensure prompt issue resolution.
• Handle OS deployments and imaging for PCs and laptops, ensuring standardized configurations and streamlined deployment processes.
• Report issues to higher-level support teams when necessary.
• Collaborate with IT teams or departments to resolve issues.
• Handle password resets and account unlock requests.
• Install, configure, and troubleshoot software applications.
• Assist with hardware-related problems, including desktops, laptops, printers, and other peripherals.
• Coordinate hardware repairs or replacements when necessary.
• Monitor network performance and troubleshoot basic network connectivity issues.
• Provide support to end-users for basic network-related problems, such as connectivity issues or slow performance.
• Diagnose and resolve basic network issues, including connectivity problems, IP address conflicts, and DNS errors.
• Ensure antivirus software and security patches are up to date.
• Coordinate with vendors for repairs or replacements when necessary.
• Assist in configuring network, systems, storage, and security devices.
• Provide support to end-users and other IT teams for firewall-related issues.
• Work with security teams to implement and enforce security controls.
• Collaborate with other network engineers, IT teams, and security professionals to address issues.
• Monitor server health, troubleshoot server-related issues, and perform routine maintenance.
• Provide on-site support by visiting offices and locations as needed.
• Ability to perform IT Inventory assets management as needed.

Required Skills & Qualifications:

• Bachelor’s degree in computer science from an accredited university
• 2+ years of practical experience in a similar technical support role, preferably in a corporate or enterprise environment.
• Good knowledge of ITSM, ITIL standards and its processes
• Excellent communication skills to respond to user inquiries and issues through various channels like phone, email, or chat.
• Ability to collaborate effectively with network, systems, and security teams to address issues.
• Good understanding of network, security, systems, and storage systems.
• Strong understanding of Windows/Mac OS, Microsoft Office Suite, and common business applications.
• Ability to respond to and triage basic security incidents related to firewall alerts.
• Familiarity with network & systems monitoring tools to identify and address potential problems.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Strong organizational and time-management skills.
• Knowledge of configuring routers, switches, and other networking devices, as well as assisting users with network settings on their devices.
• Excellent verbal and written communication skills

Additional Compensation and Benefits

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

To all recruitment agencies

Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Country *

Phone *

Location (City)

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School Select...

Degree Select...

Select...

Start date year

End date month Select...

End date year