Information Technology (IT) Coordinator - Six Senses Southern Dunes, The Red Sea

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global luxury hotel brand in Saudi Arabia seeks an IT Coordinator to manage technology operations and support guests with IT-related issues. The ideal candidate will have a high school diploma in IT Management, MCSE certification, and at least 1 year experience in luxury hotels. Proficiency in Microsoft products and strong problem-solving skills are essential. This role offers a chance to work in an innovative and dynamic environment with a focus on maintaining high standards of service.

Qualifications

• At least 1 year experience in a similar setting in luxury hotels.
• Fluent in English; additional languages preferred.

Responsibilities

• Assist guests with IT issues.
• Support the IT Manager in leading initiatives.
• Manage IT infrastructure and security.
• Maintain equipment inventory and backups.
• Ensure adherence to hospitality standards.

Skills

Microsoft XP Suite

SMS 2003

Veritas Backup Exec

Anti-virus tools

Intrusion Prevention

Coding and protection

Education

High school diploma or equivalent in IT Management

MCSE certification

Hospitality diploma/degree

Tools

Microsoft SharePoint

MICROS/Micros point of sale

Job description

Duties and Responsibilities

As IT Officer, I will assume full responsibility for the efficient operation in the following:

• Assist guests in any resort information technology issues.
• Support the IT Manager in leading Home Office and local ITT initiatives.
• Assist in preparing annual budgets and forecasts and manage the operational and capital budgets with IT Manager.
• Challenge ITT initiatives to ensure appropriate and realistic business justifications are provided.
• Manage all aspects of the ITT infrastructure, capacity planning, stability, contingency and disaster recovery planning.
• Maximize network and application security to protect company intellectual property from unauthorized access and provide for appropriate separation of duties controls.
• Maintain an accurate inventory of ITT equipment and licensed software.
• Diagnose hardware and software problems and replace defective components and perform data backups and disaster recovery operations.
• Support the operational Head of Department’s with the management of the IT Systems in their departments.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of IT Coordinator, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent in IT Management with MCSE certification and at least 1 year experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include in depth design skills, concept skills, expert knowledge of the Microsoft XP Suite, strong working knowledge of SMS 2003, Microsoft SharePoint services and Veritas Backup Exec Anti-virus & Spyware tools and Intrusion Prevention and Detection solutions and other hospitality programs, APP and systems used in hotel including MICROS/point of sell platforms. The ability to install and administer computer operations as well as knowledge in hardware, software and networks installation, coding and protection.

Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for an IT Coordinator at Six Senses Southern Dunes, The Red Sea It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Southern Dunes, The Red Sea is an equal opportunity employer. This policy applies to all terms and conditions of employment.