Information Technology Administrator - Saudization Project

Emagine Solutions FZE; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A dynamic PIF backed company in Riyadh is looking for an IT Administrator to manage IT operations for a hybrid team. You'll oversee user onboarding, manage Google Workspace and device setups while providing hands-on support across various platforms. Ideal candidates will be Saudi Nationals with experience in IT administration and strong problem-solving skills. This role promises growth within a collaborative environment.

Qualifications

• Saudi National required for Saudisation Project.
• Proven experience in IT administration or support roles.
• Strong skills in Google Workspace and various OS environments.

Responsibilities

• Manage user account onboarding and offboarding.
• Support remote and on-site employees with IT issues.
• Implement ITIL processes for service delivery.

Skills

Google Workspace

User management

Windows support

Mac OS support

ITIL knowledge

Problem-solving

Education

Bachelor’s degree in Information Technology or related field

Tools

Google Workspace

Slack

Job description

Overview

Are you passionate about building robust IT systems and supporting a fast-growing, hybrid team? We’re seeking a skilled IT Administrator to join a dynamic PIF backed company as part of a major Saudisation project. This is your chance to make a real impact, shape IT best practices, and grow your career in a collaborative, forward-thinking company.

About the Role:

You will be the go-to expert for all IT operations, supporting a team of 30–40 remote and on-site employees. You’ll manage user onboarding and offboarding, device and asset management, Google Workspace administration, email and communication systems, and provide hands-on IT support across Windows and Mac environments. Your work will directly influence our efficiency, security, and culture as we scale.

Responsibilities

• User account management, onboarding/offboarding, access control
• Google Workspace (Gmail, Drive, Apps) and Slack configuration
• Hardware procurement, device setup, troubleshooting (laptops, mobiles, peripherals)
• Email system setup, SMTP protocols, and communication tools
• Windows and Mac OS support: installation, configuration, updates, password resets
• IT support ticket management, incident response, and process improvement
• ITIL/ITSM process implementation for change management and service delivery
• Asset tracking, inventory management, documentation, and compliance
• Excel reporting, data management, and digital asset management
• Training and supporting 30–40 users, fostering a collaborative IT culture

Qualifications

• Saudi National (Saudisation Project requirement)
• Proven experience as an IT Administrator, IT Support Specialist, IT Officer, or similar role in a startup, SME, or hybrid team environment
• Advanced skills in Google Workspace, Gmail, Windows, Mac OS, Slack, and IT support
• Strong understanding of user management, security, and access controls
• Experience with ITIL, ITSM, ticketing systems, and process optimization
• Excellent communication, organization, and problem-solving skills
• Ability to work independently, prioritize tasks, and deliver solutions in a fast-paced environment
• Bachelor’s degree in a relevant field such as Information Technology, Computer Science, Networking, Computing, Information Systems, or related discipline (or equivalent experience)