IN Back Office Engineer | SIS Global | Saudi Arabia

SIS Global; Saudi Arabia; On-site; SAR 224,000 - 300,000; Full time

Job summary

A telecommunications company in Saudi Arabia seeks an experienced Intelligent Network Back Office Engineer to maintain and optimize Ericsson Charging System nodes. Key responsibilities include O&M restoration, managing change requests, and conducting traffic analysis. Ideal candidates should have strong Ericsson experience and be fluent in English, offering a chance to work with cutting-edge technologies in a dynamic environment.

Qualifications

• Strong O&M experience in Ericsson Charging System nodes.
• Expertise in tariff management and business configuration.
• Fluent in English (written & spoken).

Responsibilities

• Perform 2nd-level O&M restoration and trouble report handling.
• Manage Change Requests including data changes.
• Conduct traffic measurement and performance reporting.

Skills

O&M experience in Ericsson Charging System nodes

Expertise in tariff management

VMware (vSphere, vCenter)

HP 3PAR Storage

SAN Switch configuration

Oracle Database administration

Fluent in English

Tools

HP C7000 architecture

Linux/Unix systems

Job description

Recruiting Company

🏢 Recruiting Company: SIS Global
🌍 Job Location: Saudi Arabia
💼 Job Type: Full-Time, On-Site
📧 Application Method: Send your CV to [e-mail]
📌 Subject Line: Application for IN BO Engineer – Saudi Arabia
📈 Reporting To: IN Manager

Position Summary

We are hiring an experienced Intelligent Network (IN) Back Office Engineer to join our operations team in Saudi Arabia. This role is critical for maintaining and optimizing Ericsson Charging System nodes, ensuring network stability and top-quality service delivery for millions of subscribers.

Detailed Job Description

As an IN Back Office Engineer, you will handle advanced Operations & Maintenance (O&M) tasks, troubleshoot complex issues, and implement configuration changes across Ericsson IN platforms. You will work closely with technical teams to ensure seamless service performance, manage change requests, and contribute to process improvements. This position offers exposure to cutting-edge telecom technologies, virtualization environments, and high-availability systems in a dynamic operational setting.

Key Responsibilities

• Perform 2nd-level O&M restoration, trouble report handling, and escalates to system support units when required
• Manage Change Requests (CRs) — prepare, validate, and implement SW, HW, and configuration data changes
• Conduct traffic measurement, analysis, and performance reporting to detect deficiencies and predict potential degradations
• Design and implement tariffs, service classes, and configurations
• Develop and update maintenance routines, procedures, and documentation
• Lead or contribute to process and operational improvements within the department
• Participate in technical and operational meetings representing IN activities

Required Qualifications & Skills

• Strong O&M experience in Ericsson Charging System nodes (SDP, CCN, AIR, VS, ECMS, OCC, IVR, NgCRS)
• Expertise in tariff management, RMA handling, and IN business configuration
• VMware: vSphere, vCenter (6.x), vSAN, ESXi, host clustering with HA
• HP 3PAR Storage: LUN, Volumes, CPG, firmware upgrades, capacity planning
• SAN Switch configuration, HP C7000 architecture, virtualization setup
• Installation & administration of Ericsson Charging nodes on virtualized hardware
• Oracle Database administration, Linux/Unix systems, shell scripting, and IP networking
• Basic knowledge of OSS, GPRS, and GSM technologies
• Fluent in English (written & spoken)
• Ability to work independently and in a shift-based operational environment

Nice-to-Have Skills

• Ex-Ericsson experience (strongly preferred)
• Familiarity with Ericsson Core Nodes (MSC, GMSC, STP, HLR) and routing principles
• Experience with automation tools (SUF Playlist, SDP Geo-Redundancy, traffic switchover & fallback)
• Knowledge of CSR handling, HW/SW upgrades, and emergency recovery in GSM networks
• Strong focus on proactive network maintenance and service performance

Recruitment Pro Tip

Emphasize your Ericsson Charging System expertise and virtualization experience in your CV. Include details of O&M restoration, tariff configuration, and performance optimization projects—this will make your application stand out.