Housekeeping Manager

Raffles Hotels & Resorts; Makkah Al Mukarramah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hospitality provider in Makkah is seeking a Head of Housekeeping to lead daily operations and ensure service standards. The ideal candidate will have previous leadership experience, strong communication skills, and the ability to manage a diverse team. Responsibilities include managing departmental budgets, addressing guest concerns, and maintaining operational standards in line with the company's commitment to hospitality excellence.

Qualifications

• Previous leadership experience required.
• Computer literate in Microsoft Windows applications preferred.
• Excellent communication and organizational skills.

Responsibilities

• Lead and manage the day-to-day operation of the department.
• Address guest concerns and react quickly.
• Conduct regularly scheduled departmental meetings.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Problem solving

Education

University/College degree in a related discipline

Tools

Microsoft Windows applications

Job description

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

• Consistently offer professional, friendly and engaging service
• Lead and manage the day-to-day operation of the department and ensure service standards are followed
• Address guest concerns and react quickly, logging and notifying proper departments as required
• Conduct regularly scheduled departmental meetings
• Manage the departmental budget in a fiscally responsible manner
• Oversee the recruitment and training of all Housekeeping Colleagues
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned
  
  

Qualifications

• Previous leadership experience required
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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