Host / Hostess - Saudi Talent

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality group in the Makkah Region is seeking a Host / Hostess to provide a warm welcome and exceptional service to guests. Key responsibilities include managing reservations, coordinating with the service team, and ensuring guest satisfaction throughout their dining experience. The ideal candidate has a diploma or degree in hospitality, enjoys working in a dynamic environment, and possesses excellent interpersonal skills. Fluency in English is essential, and knowledge of multiple languages is a plus.

Qualifications

• Previous experience in the Food & Beverage Department within a hotel.
• Excellent command of the English language, both spoken and written.
• Polite and sophisticated interpersonal skills.

Responsibilities

• Welcome guests and provide courteous service at all times.
• Coordinate with service teams and handle reservations.
• Maintain cleanliness and guest satisfaction.

Skills

Customer Focus

Teamwork

Adaptability

Taking Responsibility

Recognizing Differences

Education

Diploma/Degree in Hospitality

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure

Skills

You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Education, Qualifications & Experiences

The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork