Guest Services Manager - Saudi Talent

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading hotel in Makkah is looking for passionate Front Office professionals who excel in customer service. Ideal candidates should have a hospitality degree and experience in the Front Office Department. Responsibilities include maintaining guest satisfaction, handling complaints, and organizing personal preferences. Fluency in English and knowledge of Opera are highly regarded.

Qualifications

• Fluency in written and spoken English is a must.
• Immaculate personal presentation required.
• Previous experience in Front Office Department within a hotel.

Responsibilities

• Maintain knowledge of hotel information and local services.
• Handle guest complaints and ensure guest satisfaction.
• Organize distribution of special needs and personal preferences.

Skills

Understanding Hotel Operations

Effective Communication

Customer Focus

Problem Solving

Teamwork

Adaptability

Education

Degree in Hospitality

Tools

Opera

Job description

We are currently seeking passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.
• Actively elicit guest feedback and preferences regarding hotel services and ensure action is initiated to maximize guest satisfaction.
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately.
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas.
• Assure compliance and coordination of guests needs, requests and personal preference.
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards.

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation, along with the ability to solve problems effectively. Computer literacy and knowledge of Opera will be highly regarded.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results