Guest Service Associate

Chocomelt; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A dining establishment in Saudi Arabia is seeking a Guest Service Associate to ensure positive interactions and exceptional dining experiences for guests. The role involves presenting menus, serving food and beverages, and maintaining cleanliness in the dining area. Ideal candidates should have excellent communication skills, a pleasant personality, and a customer-focused attitude. The position demands working closely with management to address customer needs and contribute to a collaborative team environment.

Qualifications

• Must speak English fluently and write in basic English.
• Pleasant personality and presentable.
• Should be customer focused and flexible.

Responsibilities

• Present menus and make recommendations to guests.
• Serve guests while noting special dietary needs.
• Ensure accurate and timely order delivery.
• Maintain cleanliness and proper condition of service areas.

Skills

Excellent oral communication skills

Positive interpersonal skills

Customer focused

Fluency in English

Flexible disposition

Job description

Function:

As a Guest Service Associate, you are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, GSAs are expected to be attentive to our Guests' needs, making them feel welcome, comfortable, important and relaxed.

The right person will be passionate about food and service and thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will have a friendly, outgoing disposition and pleasant personality.

Primary Duties & responsibilities include but not limited to:

• Present menus, make recommendations and answer questions regarding food and beverages
• Ability to describe all menu items and daily specials, prices and methods of preparation
• Take orders and serve guests, noting all special dietary needs and requests
• Communicate with kitchen staff and keep them informed by noting timing of meal progression
• Ensure that all orders are accurate and brought to each table in a timely manner
• Make accurate guest checks and secure proper payment
• Conclude dining experience by acknowledging choice of restaurant; inviting guests to return
• Ensure station and table set-ups are complete and clear and reset tables timely
• Maintain proper condition and cleanliness of all areas and service equipment
• Assisting all teammates on the floor to create a team work environment
• Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
• Maintains dining ambiance with an enthusiastic attitude
• Adhere to grooming and appearance standards consistently
• Perform all assigned duties as assigned by manager

Skills

• Excellent oral communication skills required
• Positive interpersonal skills required
• Must speak English fluently and be able to write in basic English
• Pleasant personality and presentable
• Should be customer focused and flexible