Guest Relations Supervisor

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hotel chain is seeking a Guest Relations Supervisor in Makkah to enhance the hospitality experience for VIP guests. Responsibilities include coordinating check-ins, managing special room assignments, and ensuring high-quality standards for amenities. The ideal candidate possesses excellent communication skills, attention to detail, and experience in guest relations. Full-time position with opportunities for professional growth in an established hospitality environment, committed to outstanding service.

Qualifications

• Calm, efficient, and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.

Responsibilities

• Check guest arrival reports for VIP Guest check-in.
• Manage room allocations for VIP guests and special assignments.
• Ensure VIP rooms meet quality standards before arrival.

Skills

Attention to detail

Communication skills

Guest service passion

Multi-tasking ability

Computer literacy

Organizational skills

Guest relations experience

Job description

Job Description - Guest Relations Supervisor (HOT0C5ZV)

Job Description

Guest Relations Supervisor (Job Number: HOT0C5ZV)

Work Locations

Hilton Makkah Convention Hotel, Jabal Omar Um Alquraa & Ibrahim Alkhalil Streer Makkah 21955

A Guest Relations Supervisor engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Supervisor is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Supervisor, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Supervisor truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand : Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office