Ground Operations Team Member

Ninja; Riyad Al Khabra; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading logistics company in Saudi Arabia seeks a Ground Operations Team Member to oversee field operations and ensure high performance across locations. The role involves regular store visits, captain training, and performance monitoring. Candidates should possess a high school diploma, logistics knowledge is preferred, and strong communication skills are essential. Join our dynamic team and drive operational excellence.

Qualifications

• High school diploma or equivalent is required.
• Experience in logistics, supply chain, or related field is preferred.
• Basic understanding of logistics and operations is necessary.

Responsibilities

• Conduct daily visits to monitor performance of stores.
• Ensure effective training for newly onboarded captains.
• Inspect captain workspace for compliance with standards.
• Monitor and improve captain performance on delivery.
• Record and track captain performance based on trips.
• Report all captains issues.

Skills

Strong communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Basic computer literacy

Education

High school diploma or equivalent

Diploma or certification in logistics or related field

Tools

Microsoft Office

Logistics software

Job description

Join Our Team as a Ground Operations Team Member!

Are you passionate about fieldwork and ensuring smooth daily operations? We’re looking for a Ground Operations Team Member to join our dynamic team!

In this role, you’ll be out in the field, visiting branches, checking in on captains, and making sure all operational standards are being met. You’ll play a key part in keeping everything running efficiently and ensuring top-quality performance across all locations

Key Responsibilities

• Visited Stores & Schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains
• Captains Training & Ensure that newly onboarded captains are effectively trained in accordance with Ninja’s operational standards.
• Captain Room Audit & Regularly inspect the captain waiting area / workspace to ensure compliance with safety and quality standards.
• Captain Performance and overall issues & Monitoring and improving captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensuring captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols is essential for maintaining service quality and operational efficiency.
• Ground Trips with captain & Record captain performance based on trip completion and track achievement of daily delivery goals, and to report issues, area of improvement of the delivery journey to the responsible party.
• Captains Overall Issues & Reporting all captains issues

Requirements

• High school diploma or equivalent.
• Diploma or certification in logistics, supply chain, or related field (preferred)
• Basic understanding of logistics and ground handling operations
• Basic computer literacy and experience with Microsoft Office or logistics software
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience in coordinating with drivers / captains and ensuring compliance with SOPs
• Knowledge of safety and security protocols in a logistics or aviation environment