Government Relations Supervisor

The Ritz-Carlton; Tabuk Province; Hybrid; SAR 12,000 - 18,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia is seeking a Government Relations Supervisor to manage visa processing, ensure compliance with governmental regulations, and support employee onboarding. The ideal candidate must have a Bachelor's degree, strong knowledge of Saudi labor law, and 2-4 years of relevant experience. Proficiency in tools like Qiwa and GOSI is essential. This role demands exceptional communication skills in both Arabic and English, ensuring smooth coordination with government authorities.

Qualifications

• 2-4 years of experience in Government Relations in KSA (preferably hospitality).
• Strong knowledge of Saudi labor law, visas, and immigration processes.
• Ability to work under pressure, especially during pre-opening phases.

Responsibilities

• Process and track work visas, work permits, and residency renewals.
• Support obtaining and renewing Ministry of Tourism licenses.
• Coordinate Civil Defense inspections and document submissions.

Skills

Strong communication skills in Arabic

Strong communication skills in English

Attention to detail

Problem-solving

Time management

Teamwork & communication

Education

Bachelor's degree in Business Administration, HR, or related field

Tools

Qiwa

Muqeem

GOSI

Absher

Balady

SFDA systems

Job description

Job Description – Government Relations Supervisor Position Summary

• The Government Relations Supervisor is responsible for coordinating and executing all governmental processes required for hotel operations, employee onboarding, licensing, visas, and regulatory compliance. The role ensures smooth communication with governmental authorities and timely completion of all statutory requirements in full compliance with Saudi Arabian regulations.

Key Responsibilities

1. Visas

• Process and track work visas, work permits, and residency renewals (Iqama).
• Handle high-volume visa processing during pre-opening periods.
• Manage platforms: Qiwa, Muqeem, Absher Business, GOSI, Madad.
• Coordinate employee arrivals, exit/re-entry permits, and onboarding requirements.
• Resolve issues related to immigration, visas, and labor contracts.

2. Government Licensing & Hotel Approvals

• Support obtaining and renewing Ministry of Tourism licenses (pre-opening & final classification).
• Maintain Municipality permits for hotel facilities.
• Assist in licensing restaurants, spa, gym, laundry, marine activities, etc.
• Ensure guest rooms meet operational and safety requirements.
• Coordinate inspections with relevant authorities.

3. Civil Defense & Safety Compliance

• Support Fire Life Safety requirements.
• Coordinate Civil Defense inspections and document submissions.
• Ensure compliance with corrective actions.

4. Food Safety & Health Regulations

• Obtain SFDA permits for food operations.
• Ensure food outlets meet hygiene and food safety regulations.
• Process Food Handler Certificates and Balady Food Handler Cards.
• Coordinate inspections from health authorities.

5. Government Platforms & Compliance

• Maintain employee records on Qiwa, GOSI, Muqeem, and Absher Business.
• Monitor compliance with Saudi labor laws.
• Prepare letters, reports, and required submissions.

6. Employee Support & HR Coordination

• Assist employees with Iqama issuance and renewal.
• Support bank letters, traffic violations, and government appointments.
• Coordinate onboarding and exit processes with HR.

7. Stakeholder & Government Relations

• Maintain strong relationships with governmental entities.
• Represent the hotel professionally at all times.
• Ensure timely resolution of government-related issues.

Qualifications & Requirements

• Bachelor's degree in Business Administration, HR, or related field.
• 2-4 years of experience in Government Relations in KSA (preferably hospitality).
• Strong knowledge of Saudi labor law, visas, and immigration processes.
• Proficiency in Qiwa, Muqeem, GOSI, Absher, Balady, and SFDA systems.
• Strong communication skills in Arabic and English.
• Ability to work under pressure, especially during pre-opening phases.

Competencies

• Attention to detail
• Problem-solving
• Time management
• Teamwork & communication
• Government process accuracy
• Professionalism & confidentiality

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.