Front Office Agent

SOFITEL; Eastern Province; On-site; SAR 60,000 - 80,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia is seeking a Front Office Manager to oversee management of front office operations, ensuring guest satisfaction and high standards of service. The ideal candidate will lead a team, assist in guest check-in/check-out processes, and maintain compliance with brand standards. Strong communication skills and bilingual abilities in English and Arabic are preferred. This role entails providing exceptional guest experiences in a five-star environment.

Qualifications

• Ability to lead and coach a front office team.
• Strong communication and customer relations skills.
• Proficiency in hotel systems and IT proficiency.

Responsibilities

• Responsible for checking-in and checking-out guests.
• Manage front desk operations and ensure exceptional customer service.
• Lead guest services team and develop staff.

Skills

Strong communication skills

Customer relations skills

Leadership

Problem-solving

Bilingual skills (English and Arabic)

Education

Degree in Hospitality or related field

Tools

Hotel management systems

Job description

Overview

Welcome guests, manage check-in/out, handle transactions, resolve complaints, and promote services while ensuring excellent customer service and attention to detail.

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The role involves managing front office operations, leading teams, ensuring guest satisfaction, and requires strong communication and organizational skills.

Responsibilities

• Responsible for checking-in and checking-out guests, ensuring high quality service, handling transactions, and coordinating with housekeeping while maintaining professionalism.
• Greet guests, manage check-in/check-out, handle reservations, and ensure service standards while possessing strong communication skills and hospitality qualifications.
• Responsible for assisting in the efficient operation of the Front Office Department, requiring strong communication and customer relations skills.
• Manage front desk operations, ensure exceptional customer service, support team development, and implement policies for guest satisfaction and employee recognition.
• Lead guest services team, manage operations, ensure exceptional customer service, and develop staff while achieving performance and financial goals.
• Process guest check-ins, manage payments, train staff, ensure quality service, and maintain positive relationships while adhering to company policies.
• Manage and coach front office team, engage with guests, conduct inspections, prepare budgets, and train staff in a hospitality environment.
• The role involves managing front office operations, leading teams, ensuring guest satisfaction, and requires strong communication and organizational skills.
• Manage front office operations, ensure guest satisfaction, oversee reservations, and maintain compliance with policies while possessing a degree and bilingual skills.
• Lead guest-facing operations, ensuring exceptional service and team performance in a luxury hotel environment, with a focus on personalized experiences.
• Deliver exceptional customer service, manage visitor registration, support meeting rooms, and maintain office standards while embodying teamwork and client values.
• Oversee front office operations, lead a team, ensure exceptional guest experiences, and maintain compliance with hotel standards in a five-star environment.
• The role involves supervising the Front Office Team, enhancing guest satisfaction, managing operations, and ensuring high standards of service and teamwork.
• Manage front office operations, deliver exceptional guest experiences, coach team members, and drive revenue through effective guest service and relationship building.
• Plan and supervise reception operations, handle guest requests, train staff, and ensure customer satisfaction while coordinating with various departments.
• Manage front office team, ensuring exceptional customer service, effective communication, leadership, organizational skills, and problem-solving for guest satisfaction.
• Manage hotel facilities, reservations, and guest services while ensuring compliance with policies and training staff for operational excellence.
• Responsible for guest check-in, billing, and satisfaction while maintaining operational reports and adhering to service standards in a luxury hotel.
• Responsible for managing Front Office operations, ensuring brand standards, and meeting expectations with strong problem-solving and interpersonal skills.
• Oversee front office operations, manage guest services, resolve complaints, lead the team, and ensure compliance with brand standards and policies.
• Supervise front office operations, ensure guest satisfaction, handle inquiries, and manage staff while maintaining high service standards and compliance.
• The role involves responding to guest requests efficiently, requiring proficiency in English and Arabic, with hotel experience preferred.
• Provide technical and functional support for Calypso application, manage incidents, and drive continuous improvement while ensuring compliance and risk management.
• Responsible for guest check-ins, check-outs, handling complaints, cashiering duties, and maintaining front office cleanliness while providing excellent customer service.
• Supervise Reception operations, ensure high customer service, drive sales, and lead a team with positive communication and IT proficiency.
• Oversee front office operations, lead a team, ensure exceptional guest experiences, and maintain compliance with hotel standards in a five-star environment.
• The role involves supervising the Front Office Team, enhancing guest satisfaction, managing operations, and ensuring high standards of service and teamwork.
• Manage front office operations, deliver exceptional guest experiences, coach team members, and drive revenue through effective guest service and relationship building.
• Plan and supervise reception operations, handle guest requests, train staff, and ensure customer satisfaction while coordinating with various departments.
• Manage front office team, ensuring exceptional customer service, effective communication, leadership, organizational skills, and problem-solving for guest satisfaction.
• Manage hotel facilities, reservations, and guest services while ensuring compliance with policies and training staff for operational excellence.
• Responsible for guest check-in, billing, and satisfaction while maintaining operational reports and adhering to service standards in a luxury hotel.
• Responsible for managing Front Office operations, ensuring brand standards, and meeting expectations with strong problem-solving and interpersonal skills.
• Lead guest-facing operations, ensuring exceptional service and team performance in a luxury hotel environment, with a focus on personalized experiences.

Qualifications (implied)

• Strong communication and customer relations skills.
• Ability to lead and coach a front office team.
• Degree and bilingual skills may be preferred.
• Proficiency in hotel systems and IT proficiency where noted.

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