FinTech Application Support Engineer (SQL & Troubleshooting)

Tamara; Riyadh; On-site; SAR 150,000 - 180,000; Full time

Job summary

A leading fintech company in Riyadh is looking for an experienced Application Support Engineer to join their Technical Support team. You will investigate, troubleshoot, and resolve technical issues reported by users while ensuring high service quality. The ideal candidate possesses a Bachelor's degree in Computer Science, strong SQL skills, and excellent communication abilities. This full-time role requires 10+ years of experience and a proactive problem-solving mindset. Join a thriving team dedicated to innovation and user satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Previous experience in technical support roles is required.
• Advanced understanding and experience in SQL.

Responsibilities

• Respond promptly to frontline agents on inquiries via ticketing system.
• Identify and troubleshoot technical issues reported by Customers and Merchants.
• Maintain ownership of escalated cases until resolution.

Skills

SQL

Technical support

Problem-solving

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Support ticketing systems

Job description

A leading fintech company in Riyadh is looking for an experienced Application Support Engineer to join their Technical Support team. You will investigate, troubleshoot, and resolve technical issues reported by users while ensuring high service quality. The ideal candidate possesses a Bachelor's degree in Computer Science, strong SQL skills, and excellent communication abilities. This full-time role requires 10+ years of experience and a proactive problem-solving mindset. Join a thriving team dedicated to innovation and user satisfaction.