Field IT Support Engineer — VIP SLA, 12-Month Contract

TECEZE; Dhahran Compound; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology firm in Dhahran, Saudi Arabia is looking for an Information Technology Support Engineer to provide comprehensive IT support. The role involves maintaining desktop systems, managing IT inventory, and ensuring adherence to service agreements. Candidates should have experience with Office 365 and strong communication skills. This position offers a contract for 12 months, focusing on both technical support and high-quality service for users. Ideal candidates will have knowledge of DHCP and DNS.

Qualifications

• Experience in installing, configuring, and maintaining desktop systems, software, and applications.
• Ability to work with OEM vendors for repairs.
• Good understanding of IT inventory management.

Responsibilities

• Install, configure, and maintain IT equipment and ensure adherence to SLA.
• Provide high-touch VIP technical support for audio-visual and conferencing technologies.
• Document incidents, problems, and resolutions for reference.

Skills

Office 365 support

Good communication skills

DHCP knowledge

DNS knowledge

Network troubleshooting

Job description

A technology firm in Dhahran, Saudi Arabia is looking for an Information Technology Support Engineer to provide comprehensive IT support. The role involves maintaining desktop systems, managing IT inventory, and ensuring adherence to service agreements. Candidates should have experience with Office 365 and strong communication skills. This position offers a contract for 12 months, focusing on both technical support and high-quality service for users. Ideal candidates will have knowledge of DHCP and DNS.