Factory Operations Manager

Central Production Facility; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading food and beverage firm in Saudi Arabia is looking for a candidate with over 5 years of experience in branded F&B operations and high-volume delivery business. The role involves defining delivery processes, analyzing guest feedback, and collaborating with various teams to enhance performance. A Bachelor's degree is required along with strong communication, analytical skills, and team leadership qualities. If you are a motivated problem solver with experience in multi-site management, we encourage you to apply.

Qualifications

• 5+ years branded F&B operations & high-volume F&B delivery business.
• Multi-site management experience.
• Has produced and delivered branded training content.

Responsibilities

• Accelerate Delivery Performance: Sales & Transactions.
• Define SOPs for Delivery Handling by brand.
• Work closely with brand operations to define problems and identify solutions.
• Identify IT solutions for delivery with Alshaya IT.
• Track, monitor and share guest feedback on aggregator platforms by location/market.

Skills

Strong communicator both written & verbal

Strong analytical skills

Problem solver

Collaborative team player and solution oriented

Team leader and motivator

Curious by nature

Education

Bachelor’s degree

Job description

Key Performance Areas include but are not limited to:

• Accelerate Delivery Performance: Sales & Transactions
• Defining, agreeing and implementing high‑quality Change & Release Management processes
• Report Delivery Sales and ADT progress by brand, by market & format weekly
• Report Delivery Total Guest Experience Time by brand, by market & format weekly
• Define SOPs for Delivery Handling by brand
• Work with Brand Operations & training to produce delivery operating SOPs & Manuals
• Develop Operating Manual for Delivery Operations by concept
• Clearly defined brand standard timings breakdown by concept by brand (Order Received until Order Dispatched < 10 mins)
• Work closely with brand operations to define problems and identify solutions
• Work alongside operators in high‑volume delivery locations to understand challenges and provide solutions
• Work closely with delivery team to relay aggregator concerns from brands
• Identify IT solutions for delivery with Alshaya IT
• Share best practice across brands
• Identify key staffing models for Dark Kitchens
• Track, monitor and share guest feedback on aggregator platforms by location / market
• Feedback to brand operations on any consistent themed guest, aggregator & employee feedback
• Guest recovery process put into place
• Guest survey for key feedback in delivery channel by brand by marketplace
• Assist brand operations with WIQ integration roll‑out
• Define SOPs for WIQ delivery by brand
• Work closely with relevant departments on WIQ functionality and updates for each brand

Knowledge:

• Bachelor’s degree

Experience:

• 5+ years branded F&B operations & high‑volume F&B delivery business
• Multi‑site management experience
• Has produced and delivered branded training content

Skills:

• Strong communicator both written & verbal
• Strong analytical skills
• Problem solver
• Collaborative team player and solution orientated
• Team leader and motivator
• Curious by nature