Executive Lounge Manager

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 50,000 - 70,000; Full time

Job summary

A global hospitality company is seeking an Executive Lounge Manager-Supervisor to ensure the satisfaction of executive guests. Responsibilities include managing lounge performance, delivering exceptional service, and handling inquiries efficiently. Ideal candidates will have supervisory experience in the hospitality sector, excellent communication skills, and the ability to respond to guest needs. The role is full-time and based in Makkah, Saudi Arabia, offering a unique opportunity to create remarkable guest experiences.

Qualifications

• Previous supervisory experience in the hotel, leisure or retail sector.
• Excellent personal presentation and communication skills.
• Ability to listen and respond to demanding guest needs.

Responsibilities

• Manage the performance of the Executive Lounge in the hotel.
• Deliver high quality service to meet VIP expectations.
• Handle enquiries and complaints promptly and efficiently.
• Ensure guest supplies are replenished to required standards.

Skills

Supervisory experience

Communication skills

Customer service

Multi-lingual

Calm and organized

Flexibility

Job description

Job Description

An Executive Lounge Manager-Supervisor is responsible for the satisfaction of executive guests throughout their stay at the hotel by ensuring that inquiries receive responses and advise and information is delivered when requested.

Work Locations: Conrad Makkah, Jabal Omar, Um Alquraa & Ibrahim Alkhalil Street, Makkah 21955.

What will I be doing?

• Manage the performance of the Executive Lounge in the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed executive guest and VIP expectations.
• Handle enquiries and complaints promptly and efficiently.
• Ensure that all guest supplies and amenities are offered and replenished to the required standards.
• Manage a team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
• Ensure the team projects a professional manner with an emphasis on hospitality and guest service.
• Ensure the team complies with hotel security, fire regulations and all health and safety legislation.
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager.
• Serve the role and team in an environmentally conscious manner.

What are we looking for?

• Previous supervisory experience in the hotel, leisure or retail sector.
• Calm, efficient and organised.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of guest service.
• Ability to listen and respond to demanding guest needs.
• Previous experience in Executive Lounge Supervisor or Manager in a hotel environment (advantageous).
• Multi-lingual.
• Accountable and resilient.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton offers business and leisure travelers the finest accommodations, service, amenities and value. Hilton continues its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand: Hilton Hotels & Resorts

Job Category: Guest Services, Operations, and Front Office