End-Point Specialist (Saudi National)

Raqmiyat; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading IT and digital transformation firm in Riyadh is seeking a Saudi National Technical Support Engineer to provide first-line technical assistance to end-users and ensure smooth IT operations. You will troubleshoot hardware and software issues, maintain system security compliance, and log incidents effectively. Ideal candidates have 2-5 years of technical support experience, a relevant degree, and strong problem-solving skills. Join a dynamic team focused on empowering clients across the Middle East.

Qualifications

• 2-5 years of experience in technical support or IT helpdesk roles.
• Proficiency with Windows and macOS environments.
• Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP).

Responsibilities

• Provide technical support to internal users via phone, email, or remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain operating systems, applications, and peripherals.

Skills

Communication skills

Problem-solving skills

Technical troubleshooting

Networking fundamentals

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Jira

Job description

Riyadh, Saudi Arabia | Posted on 10/13/2025

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

Job Description

Job Summary

We are seeking a dedicated Saudi National Technical Support Engineer to provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations. The ideal candidate will possess strong communication and problem-solving skills, with a passion for delivering excellent customer service.

Key Responsibilities

• Provide technical support to internal users via phone, email, or remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain operating systems, applications, and peripherals.
• Log and track incidents using the ticketing system, ensuring timely resolution.
• Escalate complex technical issues to higher support levels when necessary.
• Maintain IT asset inventory and documentation of system configurations.
• Support end-users in setting up new accounts, access permissions, and email configurations.
• Ensure system security compliance and support periodic system updates and patches.
• Coordinate with vendors for warranty claims or hardware replacement when needed.

Requirements

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field.
• 2–5 years of experience in technical support or IT helpdesk roles.
• Proficiency with Windows and macOS environments.
• Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP).
• Knowledge of IT service management tools (e.g., ServiceNow, Jira).
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting abilities.