Emirati Call Center Agent – Remote After Training

Al-Futtaim; Saudi Arabia; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A leading regional enterprise in Dubai is seeking dedicated Emirati professionals for the role of Call Center Agent. In this position, you will provide vital support to HealthHub patients through various communication channels. Candidates should possess strong communication skills, be bilingual in Arabic and English, and have 2-3 years of experience in customer service. The role offers flexible schedules and the option to work remotely after training. A comprehensive benefits package is also included.

Benefits

Health and life insurance

Generous leave

Professional growth opportunities

Performance bonuses

Qualifications

• University Graduate with understanding of healthcare terminology.
• 2–3 years in a customer-facing role; healthcare experience advantageous.
• Excellent computer literacy; bilingual in Arabic and English.

Responsibilities

• Deliver exceptional service across phone and digital channels.
• Manage omnichannel communication (calls, chat, WhatsApp, email).
• Schedule, reschedule, and cancel appointments.

Skills

Strong communication skills

Customer service experience

Tech-savvy

Conflict management skills

Bilingual fluency (Arabic & English)

Education

University Graduate (any discipline)

Tools

PC and systems skills

Job description

A leading regional enterprise in Dubai is seeking dedicated Emirati professionals for the role of Call Center Agent. In this position, you will provide vital support to HealthHub patients through various communication channels. Candidates should possess strong communication skills, be bilingual in Arabic and English, and have 2-3 years of experience in customer service. The role offers flexible schedules and the option to work remotely after training. A comprehensive benefits package is also included.